**About Us**
Broadland Housing Association Ltd offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs.
We are one of the top 25 housing organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.
Job Title: Customer Experience Coordinator
Job Summary: We are seeking a highly skilled Customer Experience Coordinator to lead the Customer Services Team and deliver exceptional customer service.
Key Responsibilities:
* Develop and manage customer service processes to ensure effective team performance.
* Monitor performance data and identify areas for improvement.
* Lead the Customer Services Team to achieve high levels of customer satisfaction.
Required Skills and Qualifications:
* GCSE's in English and Maths (Grade 4/C/Equivalent)
* At least 3 years experience of leading and managing a customer service team
* Significant people management experience demonstrating excellent coaching skills
* Experience providing and monitoring performance data, and using that data to implement improvements
Benefits:
* Enhanced annual leave starting from 22 days, plus a day off for your Birthday, a Volunteering Day and a Personal day
* Generous contributory pension scheme
* Access to an Employee Assistance Programme to support you when you need it
* Health Cash Plan – claiming for things such as Eye Test and Prescriptions as well as many other wellness and money saving perks
* Lots of Training Opportunities