Project-Program Management
Associate Professional Services Consultant
* Contract Type: Regular
* Schedule: 35
* Job ID: R85625
About our Team
As an Associate Professional Services Consultant, you will be part of a team that supports and delivers the onboarding and ongoing customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your product and industry expertise, you will ensure the best experience for our customers whilst delivering projects in a timely manner.
About the Role
You will take new business and dedicated existing clients through the full onboarding process, helping them to configure their financial crime strategy and advising them on best practices. RiskNarrative operates as a recognized innovative leader in our field. We are a passionate team who see development as a creative and inspiring endeavor and are looking for people to join the team and deliver truly world-beating products. This is a testing and exciting environment, and you should be comfortable working directly with customers.
Responsibilities
1. Delivering bespoke onboarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform.
2. Using your expertise in RiskNarrative’s product suite to provide valuable insight and guidance to customers, presenting, analyzing, problem-solving, training, and configuring the RiskNarrative platform.
3. Working closely with the Client Director on dedicated customer accounts to offer proactive and excellent customer service.
4. Working closely with customers to develop financial crime strategies, configuring the RiskNarrative platform in a way that will best enable customers to achieve their objectives.
5. Gathering client requirements by asking the right questions and documenting details to configure our systems while liaising with internal and external stakeholders.
6. Supporting and guiding business customers through the full lifecycle of onboarding, meeting timescale requirements.
Requirements
1. Experience of implementing & configuring bespoke customer SaaS products.
2. Knowledge of using REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks.
3. Demonstrate excellent teamwork and verbal and written communication skills, with the ability to work closely with customers at all levels, from investigator to C Suite.
4. Ability to handle multiple streams of work simultaneously.
5. Show ability to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service.
6. Have financial crime knowledge/experience as an analyst, investigator, or similar in at least one of the following areas: Application Fraud, Transaction Fraud, KYC, AML, Data, or Credit.
Learn more about the LexisNexis Risk team and how we work here.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. EEO is the Law Supplement. Pay Transparency.
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