Customer Service Administrator, Milton Keynes
Client:
Ascendant Recruitment
Location:
Milton Keynes, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
4d356ad90abf
Job Views:
19
Posted:
18.02.2025
Expiry Date:
04.04.2025
Job Description:
Customer Service Administrator
Permanent
£27,672 per annum
Milton Keynes
Are you an engaging and enthusiastic individual with a passion for delivering exceptional customer service? If so, our client is looking for a talented Customer Service Administrator to join their collaborative and innovative team. As a key player in their busy service centre, you'll play a pivotal role in providing a first-class, multi-channel enquiry service whilst maintaining their reputation for excellence.
Your responsibilities as a Customer Service Administrator will include:
* Delivering a consistent first-class enquiry service in a target-driven environment.
* Responding to a high volume of enquiries through multiple platforms to meet team/department targets.
* Taking ownership of resolving enquiries to enhance the customer experience and satisfaction.
* Making outbound calls to customers to chase outstanding documents/information.
* Contributing to and maintaining an effective knowledge bank of enquiries.
* Working collaboratively with other departments.
To be a successful Customer Service Administrator you must have:
* Exceptional customer service skills and experience.
* Flexibility to work 35 hours a week Monday to Friday.
* Excellent communication skills both written and verbal.
* Experience in managing multi-channel enquiries, phone, email, online chat, and social media.
* Proven ability to prioritise and deliver excellent service in a fast-paced environment.
* Strong IT skills, including Word and Excel as well as databases.
If you feel you have what it takes to be a successful Customer Service Administrator, please apply today because we'd love to hear from you!
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