We have a new and exciting opportunity for a Front of House Assistant to join our Property, Estates and Assets team at LondonEast-UK.
The role holder will provide essential front of house support at our business & technology park located at LondonEast, and will regularly engage directly with our on-site tenants, visitors, new clients, and handle event enquiries to ensure smooth running of workspaces, bookings and events.
Duties:
* General reception and admin duties (e.g. meet and greet visitors, prepare and distribute agendas, reports, etc.)
* Manage incoming mail into the company email accounts ensuring enquiries are responded to and actioned accordingly.
* Effectively manage incoming event enquires, coordinate and book meetings, conferences, venues, catering etc as required
* Liaise with suppliers and third parties to ensure requirements are met on all events.
* Post-event follow up to ensure client satisfaction (escalate or assist with any feedback complaints as needed).
* Attend site meeting with potential hosts, take minutes and source costs for event support such as staffing requirements, AV hire and catering.
* Receive, validate and respond to all incoming work-space enquiries
* Draft Heads of Terms documentation and issue to perspective clients
* Help administer onboarding of new tenants
* Draft, contribute to and circulate the tenant newsletter.
* Draft quotations and raise requisition orders to the finance team in order to invoice accordingly
Qualification, skills & Experience
* Business Administration Level 3 qualification or equivalent experience gained in a busy and varied front of house admin role
* Highly motivated with a proactive, flexible and responsive approach to working
* Organised and strong attention to detail
* Good time management, able to confidently manage a busy and varied workload
* Good communication skills - ability to confidently deal with internal and external stakeholder (at all levels) including key clients, potential clients and customers
* Good judgement skills - ability to use initiative to resolve routine issues
* Excellent attention to detail and accuracy
* Able to work independently with minimal supervision, but equally able to work as part of a wider team
* A positive ‘can do’ attitude and warm personable demeanour
* IT literate with good working knowledge of Microsoft Excel, Word, PowerPoint, Outlook, Teams
* Basic knowledge of or interest in the built environment (property management/landlord & tenant) would be advantageous
Working arrangements
Part time
Monday to Friday with core hours of 9 am – 3 pm (with some flexibility to do additional hours on occasion)
Based on site in Dagenham.
Benefits:
In addition to an attractive salary, our benefits package includes:
❤ Heart Hub rewards, perks & benefits platform!
❤ Group Life Assurance
❤ Competitive Salaries
❤ Pension Scheme
❤ Paid Holidays from 21 days
❤ Family Friendly Policies making work-life balance achievable
❤ Health & wellbeing support including an Employee Assistance Programme (EAP)
❤ Career development and training
❤ A GREAT TEAM!
To Apply:
If your skills and experience match and are keen to be considered for this opportunity to join a great team, please click 'apply' below to submit your CV and outline relevant skills and experience via the application form. Please note: Applications will be reviewed on a rolling basis so if you are keen to be considered for this role, please apply as soon as possible and do not wait until the closing date.