Bates & Bradshaw are working in partnership with a major Construction & Maintenance company in the Hull area who operate as one of the leading building, repairs, and maintenance contractors. They are presently employing around 500 people and have a turnover of £50m and they have some ambitious plans in place to grow this again over the coming years. Purpose of the Role Will be responsible for proactively leading an admin section with the daily co-ordination of trade resources and the prioritising of a regularly changing workload to ensure contractual obligations are achieved. Responsible for daily liaison between customers, clients, supervisors and management to ensure individual needs and requirements are met. To support the senior management team by providing effective, administrative support across all operational areas of the business. To provide guidance, support and knowledge to Admin Team to create informed and focussed admin sections. Manage and lead change management within the team. Be responsible for updating and maintaining the company’s electronic database systems to ensure accurate contract monitoring and management information. Principal Accountabilities To have a good working knowledge and understanding of tasks performed by admin support resource to provide direction, guidance and advice ensuring they evaluate, prioritise and issue in-coming repairs to operatives using PDA technology, within guidelines to meet performance and ensuring customer’s needs are met. Responsible for ensuring the Repair Planners / Contract Assistants are maximising operatives’ daily workload to ensure productivity targets are met. Escalation point for difficult situations/complaints received from clients and customers with a view to optimise customer service. Responsible for the monitoring of sickness levels within admin support staff and operatives, to liaise with supervisors in line with the sickness absence policy. Production of pre-determined reports used to monitor the business performance. Assess and determine why payment processes have failed and undertake the necessary action to resolve the query thereby contributing to the company cash flow. Carry out Recruitment and Selection Interviews as and when required following set procedures. Identify training needs for Repair Planners / Contract Assistants to promote flexibility across the various operational sections to facilitate cover for sickness and annual leave. Carry out team briefings to promote good communication between staff keeping them up to date with proposed changes, maintaining confidentiality when required. Identify training needs for reporting staff to promote flexibility across the various operational sections which will ensure the staff are working to their optimum level creating a good sectional team work ethic. Company Benefits Access to online well-being support including free GP, physio and counselling. Free Gym membership. Defined Benefit Pension Scheme with generous employer contributions circa 18.5%. 3 x salary life cover as part of pension membership. Job related training and development. 23 days holiday per year (exclusive of 8 bank holidays) rising to 26 days after 5 years’ service. Excellent sick pay scheme. Attendance bonus. This is an exciting role for someone who is an organised individual with experience of managing a busy team whilst also looking to develop and look at ways to make improvements