Post: ICT Support Engineer (Ref 24-163)
Salary: SO 1 - £35,526 - £37,692
Hours: 37 hours per week
Contract Type: Permanent
Location: Cleveland Police Central HQ, Hemlington
At Cleveland Police, we are committed to providing the information technology needed to deliver our vision, from investigations to supporting the public and interacting with the Justice sector and other agency partners. A variety of digital channels will allow the public to communicate with us in new ways, report crime, and carry out routine transactions.
We invite applications for an exciting opportunity to work as a Support Engineer. If you are committed to providing excellent service delivery and recognize the importance of best practice frameworks, you will be suited to this role. You will work primarily as second line support, responding to a wide range of issues escalated from the Service Desk for further investigation and resolution in a timely manner.
The successful candidate will be educated to HNC or degree level or possess equivalent ICT experience. An understanding of the ITIL principles and standards for Service Delivery and Support is required. Prioritizing tasks and managing a demanding workload to meet deadlines is essential. Postholders will need to be methodical in their approach, analyzing information and making effective decisions to resolve incidents and achieve the best outcomes.
If you are interested in applying for this role, please progress your application via the link. Application forms should be completed no later than 23:55 on the 6th November 2024. For further information on the role, please click here to view the job description.
Cleveland Police is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. All appointments will be made on merit.
Regardless of the applicant, this role is on current Cleveland Police Terms and Conditions as per Police Staff Council.
#J-18808-Ljbffr