Through education, people can transform their lives and reach career goals. learndirect has been empowering individuals to reach the height of their potential for many years, with a forward-thinking digital approach. As the UK’s leading online learning provider, we have helped millions of learners gain qualifications that have led to exciting careers. Our work is to empower, inspire, and transform lives through flexible education made accessible to all. From Access to Higher Education Diplomas and GCSEs to animal courses and accredited dental nursing qualifications, we offer education to individuals from all backgrounds and at any stage of their life and career. Through partnerships with industry-leading providers in multiple sectors, learndirect has helped more than 4.5 million learners get the qualifications they need. With rapid expansion well underway, you could become a part of the online solution to educational needs. Job Purpose: The Head of Delivery role is to manage the day-to-day operations in the faculty. To support and manage tutors, contractors, policies and processes, with a particular focus on quality, improvements and qualifications. To be the go-to person for faculty queries and to liaise with all awarding organisations for all matters relating to quality assurance and certification of learners. The faculty consists of CMI, CIM and CIPD programmes of study. Key Responsibilities and Accountabilities: Manage and track learner outcomes that are relevant to the faculty including success rates, pass rates and onward destination, ensuring your faculty achieves sector-leading outcomes. Organise external moderation and quality assurance assessment requirements, based upon the requirements of individual awarding organisations and professional bodies. Ensure that all awarding organisation and professional body requirements in areas such as membership needs, delivery updates and assessment calendars are kept up to date. Manage the logistical requirements of assessment submissions, internal quality assurance, and moderation of learner portfolios, assessment papers, and examinations. Co-ordinate the caseloads and quality of work of a team of tutors and assessors in order to maintain high quality teaching provision leading to high student success rates. Develop and maintain professional relationships with the most important stakeholders of all, our students, by teaching and managing teaching and learning processes for the full learner journey. Direct involvement in the teaching, learning, assessment, and quality assurance processes, ensuring they support both Awarding Organisation requirements and a ‘best in class’ learner experience. Lead and manage standardisation meetings, professional development sessions, and regular faculty meetings with the team of associate assessors. Represent the Faculty at internal and External Quality Assurance meetings with awarding organisations, for example, Curriculum Area Moderator Reviews, Centre Review meetings and External Quality Assurance meetings. Team leading and managing Assist in the recruitment of staff. Direct line management of contractors and full-time tutors. Where practical, delivery of the initial training and on-going development of team members. Assist in the development and maintenance of required policies, processes and practices. Raise Purchase Orders in a timely manner, as required, ensuring adhesion to company processes and to ensure learner progress is maintained. Liaise with a range of internal professionals on a day-to-day basis, including the Assistant Director of Director, Registration and Certification Team, and Head of Quality to ensure sharing of information and updates regarding the faculty and the professional bodies it works with. Liaise with a range of external professionals as relevant to the faculty, including the development of new mutually beneficial partnerships. Uphold all company Policies and Procedures, for example, Safeguarding, Equality, Inclusion and diversity, Health and safety, Quality Assurance, Conflict of Interest. Plan, uphold, and continuously develop rigorous standards across the faculty in terms of teaching practice and faculty management. Create, manage and upkeep tutor and IQA accounts in Atom and Pearl. Monitor and manage assessment marking and IQA budget for contractors. Content development, maintenance, and improvements Write content when required and competent to do so. Assist in continuous improvement activities. Ensure website content relating to course material is accurate and up to date and disseminate changes to relevant departments such as content, marketing, and sales. Ensure that all course details are relevant and up to date. Contribute to the launch of new qualifications and operational plans for the delivery of these. Quality and Qualifications Lead on IQA requirements for all qualifications. Liaise with all awarding organisation to foster excellent working relationships. Ensure awarding organisation accreditation is maintained. Ensure direct claims status is achieved and maintained. Lead on quality checks on staff and processes. Assist in the exam process where required. Support the Cert and Reg team with any queries. Actively share best practice with the company via company communication channels. Tutoring and learner support Develop and maintain professional relationships with the most important stakeholders of all, our students, by teaching and managing teaching and learning processes for the full learner journey. Support learners on all courses in areas of expertise. Deliver coaching and subject-specific surgeries to tutors and learners. Ensure that learner support records are accurately maintained. Plan and prioritise own workload to ensure support of learners and maintenance of contractual requirements. Actively feedback issues connected to courses, collateral and systems to ensure continuous improvement of these. Contribute to team and management meetings to identify and assist in the design of improvements to the service, content and learndirect as a whole. Set a high standard for tutors in the faculty to aspire to. Ensure all contractual E&D and H&S policies are adhered to at all times in relation to learners. Ensure that the required processes are completed and in line with contractual deadlines to ensure that learndirect meets quality and accreditation requirements. Any other reasonable request in the interest of the business. Accountabilities The management of staff is in line with company policies. Accurate records of staff interactions and one-to-ones are maintained. Accurate records pertaining to learner interactions are kept. Learner satisfaction is above 75%. Gaining and maintaining pass and/or achievement rates of at least 70% Benchmarking metrics against national standards and ensuring learndirect exceeds these through continuous improvement planning. Through 360° feedback, tutors feel supported, challenged and stretched. Ensuring compliance with awarding organisation requirements. Ensuring awarding organisation accreditation is gained and maintained. What we are looking for in you (essential): Excellent ICT skills with the ability to work remotely using Microsoft Software and multiple data management and LMS systems software. Experience in a team leader or manager role within a learning environment or training provider. Proven ability to motivate, mentor and progress staff. Proven ability to implement and improve quality processes. A strong understanding of the process for external assessment windows and arrangements. Degree educated in Business, HR or equivalent Certificate in Education or level 3 teaching qualification and/or Assessor qualification Qualified and experienced in the delivery of CMI, CIM and CIPD qualifications Membership with at least one of the above professional bodies (CMI, CIM, CIPD) Proven ability of adaptability and courage to try new approaches to problems. Able to make decisions assertively. Operates consistently within company procedures. Professional. Trustworthy. Approachable. Cost conscious. Please request a copy of the full job description from recruitmentlearndirect.com for full details. Why work with Us? Complete a funded course of your choice after your probation period Excellent holiday allowance plus bank holidays – to include one extra day’s holiday for your birthday / appreciation day £50 Amazon thank you Voucher for your birthday Company pension scheme Refer a friend scheme Inclusive culture and positive working environment Staff social events We are an equal opportunity employer, always looking for the right talent based on merit for every position. learndirect believes passionately in including all employees equally in the learndirect culture and mission. We actively encourage diversity of thought and champion our talented individuals. Proposition: Empowering people to reach their potential Our Mission: Removing barriers (time, tech, cost) to enable a ‘learning lifestyle’. Our Vision: To create the modern approach to learning Our Values: Working with PACE we strive to be: Passionate “We show pride, enthusiasm, and dedication in everything that we do, for our learners, our customers, ourselves, and each other”. Agile “We positively embrace and respond quickly to change through a flexible, proactive workforce that seizes opportunities”. Courageous “We challenge the norm, creating continuous business improvement and opportunities through entrepreneurial thinking balanced with a sound commercial approach”. Empowering “We trust and inspire people to do their best and believe in themselves. We are open to a diversity of ideas, approaches, and points of view”.