EXPERIENCE AND EDUCATION: Essential Qualifications/Experience: • Have a very good general working knowledge of IT hardware and auxiliary computer equipment, such as printers and scanners • Experience of Configuration Management and Service Asset Management • Knowledge of any of the following NATO Functional Services; NCOP, Core GIS, TOPFAS, LOGFAS, AirC2IS, NIRIS • MARITIME C2 Systems i.e. MCCIS • ITIL Foundation certificate • Prior experience of working in an international environment comprising both military and civilian elements • Knowledge of NATO responsibilities and organization, including ACO and ACT DUTIES/ROLE: • Assists in the administration of services for a variety of command and control information systems, e.g. MCCIS (Maritime Command and Control Information System) Joint Tactical Chat (J-Chat), TACSAT, TOPFAS, LOGFAS, ICC, NIRIS, AirC2IS, Core-GIS, MSA, NCOP and as directed • Works as part of a team providing 24/7 support of services as directed • Works closely with the OPSCEN and the Centralised Service Desk as directed in support of ITIL processes as implemented within the Agency • Delivers, activates and maintains end user applications as directed • Executes patch management procedures as directed to maintain up to date and correctly supported Functional Services • Performs other duties as may be required