The role in a nutshell: Supporting customers with the highest care and quality, at a time that could be a very difficult situation.
A bit about the Department – Our Operations Department plays a critical role in ensuring our customers receive an exceptional experience when using their vehicles. The department is dedicated to managing and optimising each aspect of vehicle operations, from maintaining vehicle performance and reliability to addressing any issues that may arise.
What you’ll be doing:
Your role will involve assisting customers who have reported vehicle damage, ranging from major incidents like road traffic accidents to minor issues such as car park scrapes. Your primary responsibility is to ensure their vehicles are repaired and back on the road quickly, while also helping to keep them mobile during the repair process.
Key Experience & Skills:
* Excellent customer services experience
* Excellent attention to detail – the ability to take down information quickly and accurately
* Strong team player
* Experience of working with challenging SLA and KPI’s
* Excellent problem-solving skills
Attributes & Behaviours:
* Flexible
* Able to focus
* Adaptable
* Conscientious
* Caring
What you’ll get:
* Competitive starting salary
* Bonus earning potential
* 25 days holiday + 8 days bank holiday
* Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
* Company Car
* Car Scheme following passing of probation
* Private Medical Cover
* Life assurance scheme
* Discounts on different retailers
* Wellbeing hour each month
* Discounts on Toyota & Lexus cars
* Volunteer Days
* Wellbeing events
* Employee assistance programmes
* Free fruit in the office
* Free onsite car parking
* Working Hours 37.5 per week Monday - Friday
* Hybrid working policy 3 days from home each week should you want to
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