A co-educational independent boarding school in Perth and Kinross, Scotland, for children aged between 12 and 18 years, catering for just under 400 students and teachers daily. As this is a boarding school, it operates 7 days a week so working patterns would be 5 out of 7 days. There is free parking available at the school.
We are looking for an experienced Deputy Manager to lead the team at one of our fabulous locations in Perth.
This role will work closely with the Location Manager & catering team at the school, along with the Operations Manager to ensure that the day-to-day catering and hospitality is delivered to a high standard. You will be experienced in a similar role and will manage the financial budget for the Perth.
Job Summary:
* Lead the catering team with the day-to-day production & service of the member and staff dining facilities across the site, and liaise with the centre in the delivery of internal or external hospitality events.
* Deliver both the client agreed budget and the company annual budget.
* Develop and implement the members and staff dining and hospitality facilities across the site ensuring the quality of food and level of customer service are maintained to the agreed standards.
* Prepare, comment, and report upon the monthly and annual Profit & Loss Operating Statements for Thomas Franks.
* Develop each area of the catering offer in line with client expectations/budgetary constraints and agreed offer development plans.
* Be responsible for the day-to-day operations of all catering facilities throughout the year.
* Assist in the process of change in the departments by setting standards and motivating staff to deliver them.
* Liaise with members and clients via customer interaction to ensure their requirements are met at all times.
* Deliver the Food Services operations as directed by the Operations Manager.
* Create and nurture an environment that emphasises motivation, empowerment, teamwork, and a passion for service.
* Provide excellent food and customer service, responding quickly and proactively to customer needs.
* Develop the food offer in line with current market trends and the standards outlined in the Thomas Franks company values.
* Ensure age-appropriate food is available in all locations throughout the dining period, adhering to all special dietary requirements.
* Establish and maintain open, collaborative relationships with all departments.
* Ensure compliance with all Thomas Franks Food & Beverage policies, standards, and procedures.
* Maintain and develop service standards in all dining areas including cleanliness and presentation.
* Have full knowledge of the Clients Safeguarding, Health & Safety, Fire and Accident reporting procedures.
* Carry out effective induction, review and development plans for staff within the areas managed.
* Support any rehabilitation activity as required by the centre.
* Undertake any reasonable duties that may be required relating to the effective operation and development of commercial areas.
* Proven experience of delivering excellent food standards.
* Be a hands-on Deputy Manager leading the team in food production and service.
* Proven ability to communicate with clients and deliver agreed objectives and goals.
* High level of communication skills, including reading, writing, oral, and listening.
* Customer and personal service skills with a proven track record of customer service achievements.
* Ability to work as part of a team.
* Analytical/critical thinking skills.
* Excellent interpersonal skills.
* Proven ability to manage a team and achieve high performance through motivation.
* Must have the flexibility to work to the needs of the business.
Benefits:
* Wider wallet scheme (discounts at major retailers, restaurants, gyms, etc).
* Free meals on duty.
* Volunteers leave – up to one day per year.
* Enhanced maternity, paternity, and adoptive leave.
* Cycle to work scheme.
* Recommend a friend bonus.
* Unrivalled individual training and development.
* Well-established apprenticeship programme.
* Team & company social events.
* Employee assistance programme.
* Workplace pension.
* Excellent career progression within a leading independent contract caterer.
About us:
Thomas Franks is a founder-led, fresh food catering business with a focus on excellence and service delivered with individuality, passion, and style. We are unique in every approach, and our clients and our people are paramount to our daily success.
Disclaimer Scotland Schools:
All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role. An enhanced PVG, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Protecting Vulnerable Groups (PVG) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the PVG Code of Practice and undertakes to treat all applicants for positions fairly.
Diversity and Inclusion at Thomas Franks:
We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion.
#J-18808-Ljbffr