Retail Travel - Branch Manager
Location: Stoke-On-Trent
Salary: £27k to £28k plus incentives and annual bonus
Hours: Full Time
Main Purpose
To be responsible for the day-to-day running of the branch, ensuring the company minimum standards are maintained, that the branch appearance is such that it will enhance our customer’s experience and manage the team to deliver the highest levels of customer service at all times whilst achieving and where possible exceeding company profit expectations.
Duties & Responsibilities
1. Ensure delivery of branch targets issued.
2. Regular marketing and promotional activity within your local community and in the branch with support from the marketing department.
3. Effectively manage profit & cost control at branch level.
4. Ensure the highest levels of customer care are demonstrated in the branch at all times.
5. Ensure Company minimum standards are adhered to.
6. Prepare windows, displays, and internal shop appearance to the highest standards.
7. Ensure all administration is completed to the guidelines requested including banking and petty cash being actioned as per company guidelines & including client balance payments that must be managed and collected in accordance with company policy.
8. Oversee & monitor all social media posts within company guidelines.
9. Ensure adequate staffing levels are in place and leave is coordinated according to trading requirements.
Responsibilities Relating To Personnel Within Branch
1. Liaise with Line Manager on a regular basis and keep informed of relevant information from within the branch.
2. Undertake management duties effectively within the branch i.e. organise, supervise and allocate work to the team on a daily basis in accordance with minimum standards and handbook.
3. Be the initial point of contact for the team members and attempt to resolve any performance, conduct, presentation issues within your capabilities as soon as possible.
4. Refer any issues beyond your own capabilities to the Management for advice and support.
5. Conduct meetings with team members (with or without Management).
6. Organise daily workloads and delegate work to appropriate personnel.
7. Monitor team/individual performance throughout the day to ensure maximum productivity, enthusiasm and motivation.
8. Communicate and feedback (written or verbal) reports to Management as required.
9. Monitor timekeeping and attendance of team members and adhere to daily rest breaks.
10. Promote good teamwork and excellent working relationships to achieve effective results.
11. Mentor and train where necessary members of the team and new staff on work tasks.
12. Partake in and attend conferences and other meetings when required to.
13. Maintain a good team ethic by adopting a highly motivated and enthusiastic approach to work.
14. Maintain the required standards of work by adopting a professional and outstanding customer service approach to work.
15. Observe all reasonable instructions of Management.
16. Attend any training courses identified as necessary for the effective performance of your duties and continuous improvement.
17. Comply and keep up to date with all policies and operating standards and procedures.
18. Undertake any other reasonable duties commensurate with the post that may be required from time to time.
#J-18808-Ljbffr