Tenancy Sustainment OfficerSolihullTemporaryFull timeAre you an organised and customer-focused professional with experience in tenancy sustainment? Join a team in Solihull as a Tenancy Sustainment Officer/Assistant, providing vital support to ensure housing applicants' needs are assessed and met efficiently.THE ROLEAs a Tenancy Sustainment Officer, you will play a key role in supporting the Tenancy Sustainment Team by delivering excellent customer service and ensuring housing applications and void property processes run smoothly.
* Manage, prioritise, and take ownership of your caseload
* Process housing register applications and changes of circumstances
* Maintain and update manual and computerised records
* Liaise with Registered Social Providers regarding property advertisements
* Communicate professionally with internal and external customers via phone, email, and in person
* Assist in tenancy termination processes, including void property management
* Provide administrative support to the Tenancy Sustainment Advisors and Officers
THE CANDIDATEThe ideal candidate will have previous experience in a similar tenancy sustainment, housing, or administrative role within a housing environment.
1. Strong IT and administrative skills
2. Excellent written and verbal communication abilities
3. Ability to prioritise workload and work independently
4. High level of accuracy and att...