As an Operation Manager, you will be working in our social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.
An Operation Manager in our Redbridge branch will be responsible for day-to-day management of contract service delivery on local contracts, supporting the General/Contract Manager in delivering high standard reactive, planned, statutory & non-statutory repairs & refurbishment activities to Housing Client properties. You will ensure teams operate to Mears defined branch standards and deliver best-in-class customer service, while satisfying all safety, quality, and cost control standards relating to budget, profitability, and resource deployment.
Key Responsibilities:
* Management of all aspects of operational and commercial delivery and contractual performance in line with contractual commitments, and agreed company & client protocols, time frames, budget & cash flow.
* Ensure compliance and adherence to health & safety regulations, Mears standard operating procedures & values, and quality assurance accreditations.
* Management of direct labour resources and supply chain, identifying opportunities to increase productivity and demonstrate savings.
* Adherence to and completion of company & client reporting protocols within required timescales.
* Cultivate a positive, customer-focused culture across all work/program activities via Mears Red Thread.
* Ensure attainment of high levels of satisfaction with performance delivery and that contractual KPI targets are achieved.
* Manage employees’ performance, coach and develop individuals in their roles, and protect all company assets supplied.
* Cultivate strong working relationships with clients, service users, and local communities.
* Undertake any other duties required by the company, provide backup to other Managers, and attend formal and informal company & client meetings as required.
Role Criteria:
* Proven track record of commercial and performance management.
* Ability to manage multiple sites & contracts.
* Experience in Repairs and Maintenance.
* Proven track record of working in a customer-focused environment.
* Experience in contract/project management.
* Health & safety knowledge, including COSHH.
* People management with ability to lead & mentor others.
* Problem-solving & results-oriented.
* Planning and organizational skills.
* Ability to negotiate and influence.
* IT literate with confident oral and written communication skills.
* Social Housing background.
To drive a Mears vehicle, you must be aged over 21, have held your licence for over 3 months, and have less than 9 points.
Candidates should be aware that all roles are subject to relevant DBS/Security checks before commencement of employment.
All roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.
Benefits We Can Offer You:
* 25 days annual leave plus bank holidays.
* Annual Mears Fun Day - A massive thank you from the Executive team for all the hard work!
* Volunteering Leave - Mears supports employees to undertake paid volunteering in the community.
* Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
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