Customer Support Technician Level 3 Apprentice - Birmingham
Posting Date: 2 Jan 2025
Unit: Business
Location: Birmingham, United Kingdom
Customer Support Technician Level 3 Apprentice - Birmingham
Location - Birmingham
Start date - 8th September 2025
Apply by - 17th February 2025
Salary £21,840
You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities.
About this role
Our Support Technicians look after service in the Field – this means working on-site with our diverse range of customers, from small local businesses right up to large FTSE 100 corporate organisations. As a Customer Support Technician, you will be working in the Field day-to-day and have direct exposure to our customers. You will attend customer sites to help with installations and carry out non-complex and simple repairs.
You will also be able to confidently discuss ideas and problems a customer may have in connection to the BT portfolio. You will make sure customers’ services and solutions are set up and optimised, and may even sell new digital product and service solutions to customers.
This is an incredible opportunity for someone who is passionate about technology. We’ll provide all the training you need to progress your career within the Field and beyond. Behaviour is more important to us, so if you have a proactive attitude and love having great conversations, apply today!
About the apprenticeship you’ll study for
This apprenticeship will last 18 months, and you’ll spend a minimum of 20% of your working hours dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain a level 3 qualification in Information Communication.
Entry Requirements
You’ll need to achieve five GCSEs at grades 4-9 (a C or above), including English and Maths. Equivalent qualifications are accepted. This is a field role and will require you to travel. You’ll need to hold a full manual driving licence with no more than six points. You’re welcome to apply even if you do not hold a licence right now, but you'll need to pass your test no later than one month before your start date.
Please note, due to the nature of the work, some roles may require security clearance. All applicants will need a full UK Right to Work for the duration (4 years) of their scheme.
How to Apply
It’s easy to apply online: you just need to answer a few questions about your current or predicted qualifications and upload a copy of your previous certificates and passport. As part of our process, you will complete an online assessment and then have a telephone interview with the early careers recruitment team.
We look forward to receiving your application!
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