Job Description
ROLE:
Customer Service Assistant
DESCRIPTION:
Working in the Plouise Empire.
This role involves managing a high volume of customer enquiries across multiple platforms, including but not limited to Gorgias, TikTok Seller Centre, and phone calls. You will be the first point of contact for our customers, ensuring they receive prompt, professional, and accurate assistance. The ideal candidate should have excellent communication skills, problem-solving abilities, and the capacity to handle multiple tasks efficiently in a fast-paced environment.
Key Responsibilities:
* Manage Customer Enquiries:
* Handle a large volume of inquiries across various platforms including
* Gorgias, TikTok Seller Centre and phone calls
* Provide timely and effective responses to customer concerns, product inquiries, complaints, and service-related requests.
* Provide Exceptional Customer Support:
Resolve customer issues, answer product-related questions, all while maintaining a positive and professional demeanour.
* Product Knowledge:
Stay informed about the company’s products and services to provide accurate information to customers. Update yourself on new launches and changes in the product offerings. Identify and escalate critical issues to the appropriate team or manager when necessary. Handle difficult situations professionally and ensure that they are resolved in a timely manner. Ensure every customer interaction is handled with professionalism, empathy, and respect, reflecting the company’s values and commitment to customer satisfaction.
Skills & Qualifications:
* Escalation Management:
* Maintain Professionalism:
* Experience:
* Proven experience in customer service, with a strong preference for previous experience handling inquiries via
* TikTok Seller Centre Emails or Gorgias
* Communication Skills:
Excellent written and verbal communication skills. Ability to convey information clearly, politely, and efficiently.
* Attention to Detail:
Ability to identify key issues in customer inquiries and provide accurate and relevant responses .Ability to collaborate effectively with colleagues from different departments and work towards shared goals.
What is Expected:
* Team Player:
* High-Volume Response:
* Ability to manage a large number of inquiries each day while maintaining excellent service standards.
* Quality Service Delivery:
Deliver exceptional customer service by addressing issues, answering questions, and providing relevant product information accurately and promptly.
* Adaptability:
Ability to quickly adapt to changes in customer service procedures, platforms, or product offerings .Maintain a positive and proactive approach to customer interactions, even in challenging situations .Actively participate in feedback sessions and training to improve customer service processes and product knowledge. Ensure that customers feel valued and heard at every touchpoint, with a focus on enhancing customer satisfaction and loyalty. If you are passionate about customer service, enjoy working in a fast-paced environment, and are ready to make a difference, we would love to hear from you!
We do require at least a 2 year previous experience within the role listed above.