Are you a tech enthusiast with a passion for delivering exceptional IT solutions? If yes, then join us where you'll play a vital role in providing first-class technical support and installation services to our growing customer base. Based in Frome, Somerset, you'll work with a dynamic team to solve IT challenges and help businesses thrive in today's digital landscape.
Your Responsibilities:
As an IT Technician, you'll work closely with clients, troubleshooting technical issues and implementing solutions to keep their operations running smoothly. You'll take ownership of support tickets from start to finish, provide on-site and remote assistance, and collaborate on larger projects. Responsibilities include:
1. Offering comprehensive technical support for hardware and software installations, resolving issues promptly
2. Responding to customer inquiries, logging support tickets, and following through to resolution
3. Installing, configuring, and maintaining IT hardware such as routers, wireless systems, servers, PCs, and laptops
4. Supporting applications like Microsoft Server, SharePoint, Office 365, and VOIP systems
5. Collaborating on large-scale projects such as infrastructure refreshes, disaster recovery plans, and virtualization initiatives
6. Monitoring alerts to provide proactive maintenance, reducing c...