Join to apply for the Customer Service & Events Assistant role at Vita Student.
Location: Newcastle
Hourly Rate: £13
Working Hours: Between 7am – 10pm, Monday - Sunday (2x shifts per week)
Vita Student's next-level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to deliver a luxury, home-from-home experience for our residents and support with the enthusiastic delivery of on & off-site events.
Responsibilities
* Provide an exceptional & personalised service to students by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience.
* Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
* Be on hand for questions which may arise.
* Ensure our facilities are being looked after respectfully by residents & guests.
* Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
* Be on hand, delivering solutions to issues or challenges that may arise.
* Conduct block walks every 4-6 hours surveying and reporting every area of the building.
* Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
* Manage & store parcels correctly to allow students to easily access their deliveries as required.
* Be the primary point of contact for any potential incident or emergency that may occur onsite.
* Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Event Management
We run our student-experience events 5 nights a week (days may vary Monday - Sunday). On-site events can include activities such as cocktail/mocktail making, crafting, yoga, fitness classes, beauty and skincare lessons, games nights etc. We also host off-site events such as bowling, crazy golf, and exclusive events such as VIP personal shopping experiences, delivered collaboratively with premium-brand partners.
* Promote events, garnering resident interest and confirming guest list attendance.
* Prepare & deliver events with a lively and vibrant approach.
* Close down events, cleaning and tidying all equipment and products as required.
Professional Experience
* An experienced customer service professional, well-versed in delivering premium experiences to customers.
* Event management experience would be a significant advantage; however, full training is provided.
* We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
* Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
Personal Characteristics
* Vita Student operates in a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
* Excellent communication skills. English will be the primary spoken language; however, multi-lingual skills would be warmly welcomed.
* Strong organisational and leadership qualities with an ability to remain calm under pressure.
* Adaptability, creativity & positivity.
* Resilience, with an ability to effectively navigate unexpected situations.
* Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
* Flexibility: Our facilities are open to residents 24 hours a day, 365 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate; however, flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
Why Work for Us
Benefits
* Holidays: Holidays are paid on a pro-rata basis which is reflective of hours worked. Customer Service Assistants will receive 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
* Your Birthday: We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
* Perkbox: All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences.
* Royal London Pension: We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution.
* Parties & Events: We expect high standards from our people and like to reward demanding work by hosting parties and events each year.
* Recognition Programmes: We recognise and celebrate our people via numerous recognition schemes.
* Career Development: We onboard all employees by means of a thorough induction and learning & development programme.
* 24/7 Employee Assistance: All employees have access to a confidential service offering support and guidance for personal or work-related issues.
Right to Work & DBS
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship.
Seniority Level
Entry level
Employment Type
Part-time
Job Function
Other
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