SC Cleared ITIL Service Manager, HYBRID ROLE 2 Days a week in Corsham, £600 P/D
Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem management processes, and maintaining service quality.
K ey Responsibilities:
Oversee and manage ITIL-aligned service management processes and frameworks.
Act as a point of escalation for major incidents and ensure timely resolutions.
Ensure compliance with SLAs and KPIs, driving continuous improvement in service delivery.
Collaborate with cross-functional teams to optimize IT services and systems.
Lead stakeholder communications and ensure customer satisfaction.
Requirements:
Current SC Clearance
Proven experience as an ITIL Service Manager in a secure or sensitive environment.
Expertise in ITIL best practices and service lifecycle management.
Strong leadership, communication, and problem-solving skills.
Ability to thrive in a high-stakes, high-security setting
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