Account Management Ops Consultant
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Responsibilities:
* Leads end-to-end resolution of complex client issues and inquiries, including research, escalation, and approvals for items with high levels of monetary risk.
* Drives execution of complex financial and non-financial client transactions.
* Supports process improvements, requirements, and initiatives across multiple stakeholders.
* Performs quality assurance reviews, testing, and training to ensure high performance accuracy of performance metrics and quality standards.
* Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation.
* Reviews and updates procedures as needed to ensure they are accurate and up-to-date.
* Supports operational team projects and production of executive-level reports and presentations for senior management as needed.
Required Skills:
* Ability to prioritize and handle multiple job-related duties efficiently while exercising sound judgment.
* General knowledge of accounting and financial reporting.
* Professional written and verbal communication skills.
* Demonstrates attention to detail.
* An understanding of technology and the ability to incorporate that understanding into process improvements.
* Ability to work independently while effectively managing and finding resolution to complex situations.
* Career-oriented teammate seeking to grow within the organization.
Shift:
1st shift (United States of America)
Hours Per Week:
40
#J-18808-Ljbffr