Pinnacle Group are looking to recruit a Helpdesk Operator to be responsible for managing the processes and administration of the FM office, including managing the input of data, creating reports, finance management and generally assisting the Contract manager in the administration of the contract. Also to ensure excellent client and customer relations.
You will be joining our Total FM team based in Swanscombe. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.
This is a site based, full time role working Monday - Friday 8am - 4.30pm.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We're Looking For
We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
1. Help Desk duties, including answering the phone, logging calls, reporting to site teams & ensuring jobs are closed within the KPI's.
2. Ensuring reports are correct and produced on time in line with the contract. Managing the calendar for reports due with assistance of Contracts manager.
3. Management of Finance and invoices, including updating the tracker, recharges, correctly coding invoices and proper filing of all relevant documents.
4. To answer general correspondence and to produce documentation, i.e. letters, policies, schemes of work etc, using appropriate available technology.
5. To plan and monitor the work of the office and to undertake work of a confidential nature as necessary. To anticipate monthly demands and plan accordingly.
Key requirements:
1. Facilities Management experience within a challenging environment is essential.
2. Conversant in Excel, Word and PowerPoint.
3. Financial Management skills.
4. Organized and efficient.
5. Excellent record keeping.
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