Chicago Southport Cafe (35061), United States of America, Chicago, Illinois
Café Coach - Southport
Café Coach
Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. Our Capital One Café is a welcoming environment where customers can try out our digital and financial tools, grab a great cup of coffee and get to know our Ambassadors (and each other). It's a place where they can recharge their mobile devices, plug into some free WiFi and learn new ways to save time and money.
We're redefining the typical work experience, too. Our Café team exists to enhance the financial lives of people in the communities we serve. We're not just looking to fill open positions - we seek outgoing, passionate people who love connecting, teaching and interacting with individuals and the community as a whole. As the Café Coach, you'll have the unique role of leading a Café team and facilitating legendary experiences for our Customers. As the face of Capital One in the community, you'll build alliances with local organizations and collaborate with vendors to generate new business. You're more than just a manager for the Café Ambassador team; you'll be a trusted mentor and guide for their individual development and overall team performance.
Here's what we're looking for in you:
1. You're a mentor. You'll lead by example and help our Café Ambassadors develop professionally, personally, and as a high-performing team.
2. You're obsessed with the Café experience and bring our brand to life, maintaining the physical space and coaching Café Ambassadors to create a welcoming environment.
3. You're a forward thinker and drive continuous improvement, never settling for the status quo.
4. You're a proven leader with a franchise ownership attitude, having managed a team focused on achieving customer-based goals.
5. You're friendly and engaging, able to connect with Café visitors and regulars alike.
6. You're part of the community and have a deep understanding of your market, planning events with local businesses and nonprofits.
7. You're naturally curious and like to learn, and we'll teach you about Capital One's offerings.
8. You're digitally savvy, showcasing what's possible in our physical space and navigating our mobile and online experience.
9. You're a customer advocate, always within reach when our customers need assistance.
10. You're a team player, working with an energized team of Café Ambassadors.
If you're nodding along and like what you're reading, let's talk.
Basic Qualifications:
1. High School Diploma, GED, or Equivalent Certification
2. At least 2 years of Customer, Retail, or Financial Services experience
3. At least 1 year of People Management experience or 2 years Retail Bank Experience
Preferred Qualifications:
1. At least 3 years of Customer, Retail, or Financial Services experience
2. 2 years of People Management experience
3. Bachelor's Degree
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
About Us
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.
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