Are you passionate about tech and eager to dive into the world of Microsoft Dynamics 365 ? Do you have a knack for problem-solving and a drive to provide top-notch customer support? How about a career growth that is tailored to your skills and ambitions? If so, Pax8 wants you Here in our Derby team we are on the look out for a Dynamics 365 1st Line Support Engineer You will be embarking on a journey of discovery, developing your skills within the Microsoft Dynamics 365 space. The opportunities are endless for someone who is a keen learner and loves to get stuck in within a global tech company like Pax8. This opportunity is your gateway to becoming a Dynamics 365 pro Why join Pax8? Inclusive Culture: Be part of a diverse and inclusive team that values every voice and suggestion Continuous Learning: We’re committed to your growth. Expect ongoing training and support to help you tailor your career in the future of Cloud Technology Vibrant Environment: Enjoy a fun, dynamic workplace where innovation is encouraged, whether that's collaborating around the pool table, or joining the rest of the office for social events with plenty of food Amazing People: Be surrounded by experts all around you. Pax8 take pride in people first. Sharing is caring when it comes to us Here you get to Elev8 in your tech journey. Continue to Innov8 with new ideas as your grow in your role. Advoc8 the core values and behaviours, and Celebr8 each others wins. Lets take a look at what you will do as a Dynamics 365 1st Line Support Engineer : Investigate & Resolve: Dive into daily 1st line support cases, conducting initial investigations and resolving routine technical issues to keep our customers’ systems running smoothly Manage & Update: Stay on top of your cases by regularly updating tickets according to their status, ensuring nothing falls through the cracks Escalate When Needed: For more complex issues, you’ll escalate cases to upper-tier engineers or vendors, providing detailed notes to ensure a seamless handover. But get your notebook ready to ensure you never stop learning Client Communication: Answer incoming calls from clients, efficiently logging support cases using the ServiceNow system to maintain high availability. You are the guardian of our support team, ensuring incredible customer service Build Knowledge: Contribute to our knowledge base by creating helpful content, empowering others with the information they need to succeed. This could be documents, videos or even pictures. Your creativity is welcome here Join this amazing team and you will be given the opportunity to enable, suppor t and educate customers and fellow staff members on Dynamics Business Central. This is just the start of your career in the cloud space ☁️ So you want to read on then Lets look at what we need from you: Customer Service: Experience in a customer support role, ideally in Tech support is essential ️ Top-Notch Communicator: You’ve got excellent communication skills, both written and spoken, ensuring our Partners receive world-class customer service every time Fast Learner: You’re quick to pick up new software, mastering both customer and internal platforms to crush it in your role. Experience in Dynamics Business Central is preferred Detail-Oriented: Your eagle eye for detail ensures that every update and fix you deliver is spot-on and keeps our customers happy Motivated & Driven: You’re eager to build a bright future with Pax8, bringing energy and passion to everything you do Passion for Technology: You’re excited about the potential of Cloud technology and eager to deepen your knowledge Great with Numbers: You will be talking to Accounting professionals in this role, a passion for numbers and accounting processes goes a long way to the success in this seat Integrity & Ownership: You take pride in your work, owning your responsibilities, and holding yourself accountable Collaborative Spirit: You thrive in a team environment and love working with others to achieve shared goals In order to fulfil this role you should be resident in this country with a valid right to work. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points We believe in cultivating an environment where there are a diversity of perspectives. We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too Salary & Benefits for our Dynamics 365 1st Line Support Engineer : Salary: £21,000 - £26,000 25 days holiday (plus bank holidays) Annual company bonus Bupa Private healthcare Unum Dental Plan Canada Life Life Assurance Canada Life Income Protection Royal London pension scheme Share options after qualifying period Health & Wellbeing coaching support Dedicated time for training and personal development Unlimited access to LinkedIn Learning Pax8 Cycle to Work Support Scheme Available Fun and frequent company and team socials Pax8 "Live Your Best Life" Pass to support your health and mental wellbeing Designated Office & Working pattern: Hybrid - 3 days onsite in our Derby office Split shifts between 08:00 - 18:30 37.5 hours per week Designated Office: Derby Want to know what our amazing Pax8 Derby Office has in store for you: Amazing quirky office environment City Centre location Fully stocked snack cupboard & fresh fruit Fully stocked bar with refreshment fridges Hot-desking with space for laptops and extra monitors available Games area with Xbox, Pool Table, Darts Board and Arcade Machine Regular social & community events If you struggle to get “time out” we’re happy to accommodate early/late conversations and interview times or if you have any queries you can ring Will, the talent partner managing this role on 44117 471 3268 DDI (No Agencies Please) About Pax8: Pax8 is the technology marketplace of the future, linking partners, vendors, and small to midsized businesses (SMBs) through AI-powered insights and comprehensive product support. With a global partner ecosystem of over 35,000 managed service providers, Pax8 empowers SMBs worldwide by providing software and services that unlock their growth potential and enhance their security. Committed to innovating cloud commerce at scale, Pax8 drives customer acquisition and solution consumption across its entire ecosystem. Get a feel for our progress, culture and how we constantly strive to be better and do better below: Best Companies: Number 50 in the UK’s Best Companies Taste our values & culture here: Pax8 and our people Check our HR Leaders people ethos here: Our People and Culture Team See our progress in Awards: Spotlight Awards Our Journey from the US to EMEA: Pax8 UK HQ - Bristol Office Opening Our CEO Scott Chasin: Exciting Times - meet our new CEO UK website: Pax8 UK EU website: Pax8 EU Great Place to Work 2024 in Netherlands | Germany | UK We are Pax8 where our employee experience meets customer experience - come and be "work happy" with us It's an exciting time to join us as Pax8 EU enter the next significant stage of our incredible growth As we expand across Europe, we have 8 offices supporting 23 languages and our teams continue to grow You will be working in a mature Cloud market. We help our partners build revenue and succeed with cloud services. It's our mission to be the world’s favourite place to buy cloud products - why not be a part of that success story? You would be joining a rapidly growing team bringing the success of a new cloud model to the UK from Denver, Colorado (Awarded number 50 in the UK's Best Companies, Best Places to Work 2022 by Glassdoor and Employer of the year Women in IT UK Awards 2021 ). We're listed on the Inc 500. We have recently achieved $2bn annual recurring revenue, we've pioneered simplifying the cloud buying journey for thousands of partners by reinventing the IT cloud model with more than 140 vendors globally giving customers and partners real choice. We're proud to be listed on the Inc 500, have been Awarded Glassdoor's Best Places to Work 2022 and Employer of the Year in the UK Women in IT Awards 2021. Overview: Our mission is to be the world’s favourite place to buy cloud products. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best. We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. Equal Opportunities: Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the UK. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with GDPR best practices and processed only in accordance with our recruiting processes. Job Applicant Privacy Notice ( https://www.pax8.com/en-uk/job-applicant-privacy-notice/ ) LI-Hybrid LI-WP1 IND-LP