Stonbury Chawston, England, United Kingdom
IT Support Analyst
We are looking for an IT Support Analyst to join our IT team in Chawston.
You will be responsible for the day-to-day maintenance, support, and smooth operation of all IT systems.
* Up to £30k doe
* Ability to support on multiple projects
What you'll be doing
* Provide IT support, ensuring the maintenance and functionality of all company IT systems.
* Configure, deploy, and support IT hardware including iPads, iPhones, laptops, and other mobile devices.
* Set up and manage user accounts, permissions, and access controls in line with company policies.
* Support and maintain bespoke internal systems, ensuring efficient usage across departments.
* Provide training and guidance to staff on IT systems and software usage.
* Maintain and update the company Asset Register, ensuring accurate tracking of IT equipment and also equipment is correctly assigned to users and locations.
* Assist in IT security management, including account management, password security, and system updates.
* Support the IT team in implementing new technologies and system upgrades as required.
* Maintain and promote the company brand and core values in all interactions.
Who we're looking for
* Ability to diagnose and troubleshoot PC, network, and software issues both remotely and on-site.
* Strong knowledge of Windows operating systems (Windows 11 largely) and Microsoft Office 365.
* Experience with Azure Active Directory, Intune, and endpoint management.
* Knowledge of ticketing/helpdesk software such as Freshdesk.
* Strong communication skills (written and verbal) for effective support across all levels.
* Excellent time management and ability to prioritise workload efficiently.
* Ability to work independently and take initiative in problem-solving.
* Full UK driving license.
The role requires strong problem-solving skills, technical expertise, and the ability to work in a fast-paced environment while prioritising tasks effectively.
What we're offering
* Up to £30k per annum
* Benefex Platform - voucher schemes that run throughout the year, including the Technology Scheme, Dental Plan, and the Bike Scheme
* Discounts on retail, shopping, gym access and cinema tickets
* 6% company pension contribution
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Construction
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