Main area Medical Records Grade NHS AfC: Band 2 Contract Fixed term: 6 months (Maternity Cover) Hours Full time - 37.5 hours per week (Tuesday - Saturday 6am - 2pm) Job ref 412-DCSS-7025125
Employer Mid Cheshire Hospitals NHS Foundation Trust Employer type NHS Site Leighton Hospital Mid Cheshire Foundation Trust Town Crewe Salary £24,169 pa pro rata Salary period Yearly Closing 30/04/2025 23:59
Medical Records Clerical Officer - Library - 6am - 2pm Tue - Sat
NHS AfC: Band 2
Job overview
Are you looking for a physical challenge where you can make a difference for our patients? If so this role may be a perfect opportunity for you.
Mid Cheshire Hospitals NHS Foundation Trust has a clear vision: “To deliver excellence in healthcare through innovation and collaboration”. The Medical Records department forms part of the Diagnostics and Clinical Support Services Division.
We are looking for an enthusiastic and self-motivated Band 2 Clerical Officer to join our busy Medical Records Library Department at Leighton Hospital. The post holder will provide general administrative duties alongside being responsible for storage, retrieval and management of patient health records.
We are looking for excellent communication and organisational skills together with a confident and pleasant telephone manner. Good IT skills as well as a keen eye for detail and ability to multitask are skills that are vital in this busy role.
This post is a full time, 6 Month Fixed Term post working 37.5hrs per week, working Tuesday - Saturday between the hours of 6am-2pm
This is a physically demanding role.
Main duties of the job
The Medical Records Library provides health records for the clinical teams with approximately 23,000 patient records requested on a monthly basis and 29,000 returned to the Library in the same time frame.
This is an extremely busy department which works 24 hours a day, 7 days a week across 365 days per year. Shift working is an essential part of this role and the successful candidates will be expected to work flexibly as and when required, to cover the patient demand. The initial shift pattern for this vacancy is Tuesday - Saturday 6am-2pm.
To manage health records effectively, the successful candidate will be required to retrieve, file and archive individual patient records. At times patient demographic updates will be requested and the successful candidate will be expected to communicate with a wide range of professionals within the Trust and across the health economy.
The role involves a significant amount of repetition; therefore it is essential for the right candidate to demonstrate attention to detail over a prolonged period of time. A positive attitude to problem solving is required.
Health records are currently paper based at the Trust, however over the next few years there is a drive towards the introduction of electronic patient records. The successful candidate will be an integral part of this service transformation.
Working for our organisation
The teams within Medical Records provide the following functions:
* Appointments – responsible for booking outpatient appointments, managing waiting lists and liaising directly with patients or carers. This role is desk based.
* Reception – welcoming patients to the hospital, reviewing key patient information is entered accurately within the patient administration system and confirming attendance/rescheduling urgent follow-up appointments. This role is desk based.
* Call Centre – a central contact centre that manage telephone queries from patients/ carers and requests to rebook appointments. This role is desk based.
* Library – responsible for storage, retrieval and management of patient health records. This role can be physically demanding.
Detailed job description and main responsibilities
Successful applicants will need to demonstrate:
* Self- motivation
* Good organisational skills
* Ability to pay attention to detail
If you are the successful candidate, you will be expected to provide a professional service for our patients, ensuring confidentiality at all times. The department are continuously looking to improve the service offered and all members of the team are encouraged to suggest new ideas and ways of working.
At times of high patient demand, there may be a need to work flexibly across different teams within the department.
Person specification
Qualifications
* GCSE Maths and English (grade C or above), or equivalent qualifications. Or Successful completion of the rotational apprenticeship scheme within Health Records/Outpatients.
* Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines
* Knowledge of Trust systems: PCS, Somerset, NHS e-Referral Service, Bookwise, Envoy.
* European Computer Driving Licence
Skills
* Ability to communicate well verbally and in writing.
* Patient centred, adaptable, willing to change and suggest ideas for improvement
* Ability to work as part of a team and under own supervision
* Ability to work under pressure in a methodical and logical manner
* Ability to solve problems & make decisions under pressure.
Experience
* Customer Service training/experience
* Proficient use of Microsoft office
Key Messages
· Please let us know if you require an adjustment to our recruitment process.
· All correspondence will be sent via the email address you have registered as your TRAC account.
· Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.
· Employers have a legal responsibility to ensure that their employees have a “right to work” in the UK. Mid Cheshire Hospitals NHS Foundation Trust hold a Sponsor Licence, which means that we MAY be able to sponsor you IF the role meets the UK Government requirements for sponsorship. Not all NHS roles are eligible for sponsorship. To be eligible for sponsorship, the role must be in an eligible occupation code and must meet the skill level and the minimum salary threshold (usually £38,700 per year for Skilled Worker or £23,200 for Health Care Worker Visa). You can find more information on the Government website.
· Staff recruited from outside the NHS will usually be appointed at the entry point (bottom) of the pay band.
· Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.
· Please provide a contact email address for referees when you submit your application. We will not request any references until after you have been made a formal job offer.
· You will be required to pay for your DBS disclosure (where the post requires one). This will be done via 3 monthly instalments from your pay. We encourage applicants to join and remain registered with the DBS update service.
· We do not reimburse travel to interview expenses.
· Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.
Employer certification / accreditation badges
Name Joanne O'Brien Job title Assistant Service Manager Email address Joanne.O'Brien@mcht.nhs.uk Telephone number 01270 613151 Additional information
Joanne O'Brien - Assistant Service Manager 01270 613151
Erin Williams - Service Coordinator 01270 612323
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