About the role:
Flogas Natural Gas (NI) is seeking a new Billing Administrator to join our team. This is a fast-paced, busy role working to generate bills for our customer base, ensuring they are accurately produced in a timely manner.
Key responsibilities:
* Execute accurate and timely billing cycles across Flogas and Budget Energy while reviewing outputs to ensure compliance with rules and tariffs.
* Investigate and resolve rejected meter reads, collaborating with relevant teams to ensure accurate data.
* Accurately and promptly input and verify customer-provided meter reads for billing purposes.
* Maintain and update customer price records, ensuring accuracy and compliance with internal and regulatory guidelines.
* Resolve customer billing, meter read, and pricing queries professionally and efficiently.
* Identify, investigate, and correct irregularities in billing data to maintain accurate customer accounts.
* Identify and implement process improvements through collaboration and quality assessments.
* Support emerging departmental needs and special projects to meet business objectives.
Candidate Profile:
The ideal candidate will need notable experience in a similar role/environment with a high aptitude for numbers and problem solving. Ideally, they will also have experience in the Energy or Telecoms sector and will have a good working knowledge of IT systems and software.
A highly organised and dedicated worker with great problem solving & prioritising skills. Resourceful, results-driven individual with a strong sense of urgency who can build trusted relationships. Competent working on your own initiative or as part of a team. You will possess exceptional communication and interpersonal skills with excellent attention to detail.
About Flogas:
Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.
Over the years, Flogas has evolved and grown as a business and is now also a leading supplier of Natural Gas and Electricity in both residential and commercial markets. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series
Flogas head office is based in Drogheda, Louth and over the past number of years, we acquired two more businesses - Budget Energy, based in Derry and Flogas Enterprise, based in Dublin. As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard.
Why work with us?
Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.
Benefits:
* Competitive Salary
* Defined contribution pension scheme
* Heath Insurance
* Staff discounts
* Hybrid work options (role dependant)
* Health and Wellbeing Supports
* Learning and Development
* Career Advancement is important to us in Flogas. All our roles are advertised internally, and we encourage internal progression right across the business.
Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.