Quintain Overview:
Quintain is an award-winning mixed-use property developer in the UK and Ireland, most famous for Wembley Park, one of Europe’s largest transformation projects where we have delivered thousands of homes, shops, offices, restaurants, hotels, and cultural venues, supporting a growing community of residents and workers.
This world-famous north west London neighbourhood will be the UK’s largest single site of Build to Rent homes, with over 6,000 apartments to be operated by Quintain Living by 2027. Our team already manages over 3,650 exceptional homes to rent across nine unique developments. The benefits of renting with Quintain Living include no deposits or fees, lifestyle-led amenity spaces, flexible leases, app-based tenancy management, resident events, and a 24-hour service.
At Quintain, we operate in accordance with our five company values: Creative, People-First, Pioneering, Sustainable, and Proud, fostering respect, awareness, and belonging across the business.
Job Purpose:
Under the direct supervision of their Line Manager, the Maintenance Technician will be responsible for performing general maintenance and repairs on property fixtures and fittings and general grounds maintenance to ensure the building condition is well maintained and in exceptional condition at all times for our residents. They will support the Resident Team in ensuring apartment readiness in advance of new move-ins and investigate maintenance cases when raised.
Key Accountabilities:
* Physically review all reported resident maintenance cases via the Resident Portal/App, verify defects or maintenance cases, arrange access with residents, and take necessary action to resolve and close cases as appropriate.
* Update the status of maintenance cases on the CRM platform.
* Report defects to the in-house Defects Resolution Team.
* Communicate maintenance case updates to the Resident Managers.
* Carry out apartment pre-tenancy checks and sign off as ‘Market Ready’.
* Conduct pre-move out apartment checks and record works required in advance of move-out.
* Perform all apartment refresh works required to bring apartments back to a lettable condition.
* Manage apartment inventories prior to new move-ins and at the time of move-out.
* Assist with maintaining inventory condition and standards.
* Conduct mid-term apartment inspections and Planned Preventative Maintenance (PPM).
* Perform routine patrols of the developments’ communal areas to ensure maintenance standards are upheld and report any identified issues.
* Assist with all building compliance requirements related to Health and Safety.
General Accountabilities:
* Undertake additional relevant duties as directed by your Manager, raising any issues with capacity for proper management.
* Participate in the full year and half-year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company.
* Ensure your understanding and skill level regarding the Company’s IT systems are up to date, undertaking IT training as required.
* Demonstrate commitment to and align actions with the Company’s values: Creative, People-First, Pioneering, Sustainable, and Proud.
* Work within the Company’s policies, procedures, governance framework, and standards as detailed on the Company’s intranet.
* Remain knowledgeable about Group activities, benefiting from internal communication and acting as a positive ambassador for the Company.
* Use materials and resources effectively and efficiently to minimize waste, considering the impact of potential actions alongside our Sustainability policies and goals before making business decisions.
Qualifications/Experience/Skills:
* Strong interpersonal skills essential as this is a customer-facing role; must be well presented.
* IT literate with experience of using systems to monitor, track, and update reported issues essential.
* Administration skills a must; previous experience of using a CRM platform required.
* Ability to carry out general reactive maintenance.
* Trade background ideal but not essential; must be able to perform general everyday maintenance tasks that don’t require a specialist and identify when a specialist is required.
* A positive mindset and adaptability to change in a rapidly expanding business.
* A team player.
Flexibility is required. The Maintenance Technician may be required to attend site in emergencies outside of normal working hours, with a minimum callout fee of 2 hours, paid at the hourly rate in these instances.
This role may involve an element of lone working or working alone, which will be discussed between you and your line manager. Training will be provided where required.
Hours of work are 37.5 hours per week, working five days per week between Monday and Sunday. Daily working hours are 7.5 hours per day. The rota start and finish times will vary between the office hours of 8am and 8pm.
Please note that working hours may vary due to business demands, and availability to assist in resolving problems with customers outside of normal working hours may be required, especially by telephone.
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