Job Title: Retirement Living Co-ordinator
Contract Type: Permanent
Salary: £25,965.41 pro rata (£27,112.48 pro rata is achieved after 18 months successful performance in the role)
Working Hours: Part time 30 hours per week
Working Pattern: Monday to Friday 8am - 5pm (flexible)
Location: Turret Green Court, Ipswich
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Retirement Living Co-ordinator:
Although the office is based in Ipswich, there are 3 x Retirement Living schemes to be managed with 73 units in total. A driving license and own car are essential. You will be working closely with a Retirement Living Assistant, providing housing-related support, H&S, Fire & Building Safety, and coproduction to those customers, using a variety of in-house recording and monitoring systems, signposting and liaising with various internal departments and external agencies and partners.
Working as part of a team committed to ‘best practice’ in the social housing field, you will facilitate the coordination and delivery of a professional service to retirement living customers across a designated group of schemes. This includes service, facilities and housing management, and monitoring service level agreements with partners.
About you:
We are looking for someone with:
* Relevant experience of working with older and/or vulnerable people.
* Good understanding of housing management.
* Experience of managing relationships with partner agencies/organisations.
* Formal qualifications in housing, care or support would be an advantage.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
Working with us, you’ll enjoy:
* Competitive pay & generous pension.
* 28 days holidays plus bank holidays.
* Flexible working options available.
* Investment in your learning, personal development and technology.
* A wide range of benefits.
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role, they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile:
To facilitate the coordination and delivery of a professional service to Retirement Living customers across a designated patch of the retirement living portfolio, in line with Riverside’s performance standards.
To provide an effective provision and delivery of services, facilities and housing management across a group of schemes.
Day to day monitoring of service level agreements with partners.
To be part of a staff team that is committed to ‘best practice’ in the social housing field.
Accountabilities:
* Ensuring occupancy targets are met through lettings and refurbishments of properties.
* Meeting rent collection and arrears targets.
* Monitoring and liaising the delivery of service contracts across a designated patch of schemes.
* Providing practical support and information to customers when entering the service and throughout their involvement with the service.
* Delivering high standards of housing management and ensuring that the service is meeting best practice by conducting regular site inspections across all schemes.
* Monitoring and reducing issues of anti-social behaviour within services.
* Clearly communicating customer responsibilities and tenancy compliance.
* Working with colleagues to maintain good links with the local neighbourhoods.
* Effectively using appropriate IT systems and maintaining professional and timely records.
* Assessing potential customers' housing needs in consultation with relevant agencies and the customer.
* Ensuring the company’s Health and Safety policy is fully implemented at all designated schemes.
* Providing information to assist new customers on services within schemes and local communities.
* Promoting customer involvement at the schemes, working collaboratively with the Health & Wellbeing team.
* Encouraging customers to participate in events, activities and the running of the schemes.
* Coordinating the lettings process to minimise void levels.
* Travelling across the designated patch to deliver an effective service.
* Observing the company’s code of conduct and maintaining the highest standards of professional integrity.
* Providing a high-quality customer-oriented service.
* Ensuring compliance with Riverside’s Equality and Diversity policy.
* Ensuring all data is compliant with legislation and policies relating to data quality.
* Any other relevant duties as required by the designated manager.
* Ensuring compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery.
Key Performance Indicators:
* Ensuring high service levels and overall customer satisfaction.
* Ensuring that rent arrears, voids, re-let days and other agreed KPI’s remain within target.
* Ensuring compliance with all mandatory Health and Safety standards.
* Ensuring all complaints are dealt with in line with Riverside’s procedures to achieve the best customer outcomes.
Person Specification:
Essential:
* Relevant experience of working with older and vulnerable people.
* Experience of housing management duties.
* Experience of liaison with agencies/partner organisations.
Desirable:
* Formal care, support or housing qualifications.
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