Kenmore Medical Centre is a large friendly surgery with a registered list of approx 12,300 patients in the centre of Wilmslow.
The Team at Kenmore consists of three partners, eight salaried doctors, a nursing team, HCA team, GP registrars, two nurse practitioners, clinical pharmacists, social prescribers and we have access to a large range of other services within our PCN - CHAW.
The whole team works effectively together to provide an excellent service to our patients.
We are looking for a receptionist to join our friendly team starting as soon as possible. There is currently 11.5 hours available.
Main duties of the job
To provide excellent service to patients. The work is varied and interesting; it includes answering the phone, making appointments, welcoming patients and visitors, listening and understanding patient needs, resolving queries and signposting patients to appropriate service or appointment. You need to be well motivated and friendly with good people skills, enjoy working in a busy environment and being part of a team. Be able to communicate clearly and effectively, showing understanding, care and assertiveness when appropriate. You will be capable of developing good administrative and organisational skills and have experience of using computers.
About us
Kenmore Medical Centre has been serving the community of Wilmslow for over 60 years and is a long-established training practice. We have an active role in the Primary Care Network and are affiliated with Manchester Medical School for undergraduate education and Health Education England for GP Registrar training.
We use EMIS Web, Docman, AccuRx & Lexicom and engage with an active Patient Participation Group. The Practice is engaged in minor ops, contraceptive, and specialist gynae care. Our Partners are involved in the ICB, the PCN and we have specialist interests in diabetes, Asthma and COPD.
Job responsibilities
As part of our reception team you would be expected to provide an excellent service to our patients. The work is varied and interesting and it includes answering the phone, making appointments, actioning online requests from patients, welcoming patients and visitors, listening and understanding patient needs, resolving queries or signposting patients to the appropriate service or appointment.
You need to be well motivated and friendly with good people skills, enjoy working in a busy environment and being part of a team. You will be able to communicate clearly and effectively, showing understanding, care and assertiveness when appropriate. You will be capable of developing good administrative and organisational skills and have experience of using computers. Experience of working in healthcare is not essential as long as you possess the above qualities and are willing and eager to learn new skills and are flexible in your approach to work. We will provide in hours training and continuing support.
The role is for Extended Hours Wednesday and Thursday evening 1-8.30 (there may be a further shift also available).
Person Specification
Qualifications
* Good sense of humour
* Ability to work well within a team or on own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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