ABOUT THE ROLE As a Service & Selling Coach in one of our John Lewis shops, you'll be helping to deliver a real difference to our customers through service they wouldn't find anywhere else.
You'll be using your expert knowledge to train and coach Partners so that they have all of the tools they need to provide the very best service John Lewis is known for. Ensuring customers return time and time again, earning their trust and loyalty for a lifetime.
Key Responsibilities
1. Conducting engaging training/coaching sessions for Partners both as groups or individually to improve their service and selling skills.
2. Providing Partners with constructive feedback to help their personal development.
3. Being creative in the way you deliver training to cater for different learning styles.
4. Planning and delivering inductions for new Partners.
5. Delivering and supporting technical training which will be needed while working on the shopfloor (for example; headsets, devices, apps, new learning platforms, etc.).
6. Staying up to date with your own learning and developing so you can champion the very best service associated with the John Lewis brand.
Essential skills/experience you'll need
1. Confident in delivering coaching and training in different styles including as a group or individually and giving peer-to-peer feedback.
2. Good computer skills enabling you to facilitate and produce training on different systems.
3. Great customer service skills.
4. Experience of working in a customer-facing selling/retail environment.
5. Ability to plan and prioritise own time and workload.
Desirable skills/experience you may have
1. Previous experience working as part of a team.
2. Understanding and experience of learning platforms such as Workday, One Place Learning, and PDW.
3. Stakeholder management to build relationships with colleagues and subject matter experts.
Closing Date: March 6, 2025
Pay: £24,400.00 - £28,000.00 Annual
Contract Type: Permanent
Hours of Work: Full time work (37.5 hours) across seven days to include early starts, late finishes, evenings and weekends.
Job Level: Partnership Level 9
Where You'll Be Working: Trafford (John Lewis & Partners), Peel Avenue, Manchester, Lancashire, M17 8JL
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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