As a Supporter Experience Officer, you will play a vital role in ensuring that supporters engaging with fundraising activities receive outstanding support and communication. You will also implement personalized supporter journeys designed to engage, inspire, and maximize income, enabling us to continue providing critical care and support. Location: Onsite at Rainbows Hospice, Loughborough Hours of Work: 37.5 Monday to Friday, 9:00 am 5:00 pm About the role Some of the key responsibilities include (but not limited to): Delivering exceptional supporter care, managing inbound enquiries, requests, and donations (via phone, email, online, or in person) promptly and efficiently, while signposting to colleagues when necessary. Acting as a primary point of contact for fundraising correspondence and enquiries, liaising directly with supporters and escalating as appropriate. Accurate and timely data entry of donations, supporter information, and thank-you letters. Implementing and supporting the development of tailored supporter journeys. Utilizing appropriate software to automate supporter engagement processes for public fundraising audiences. Further responsibilities in the role of a Supporter Experience Officer at Rainbows, can be found by downloading the Job Description. Essential Requirements: Proven experience working with donors or customers. Experience handling confidential and sensitive information. Demonstrated ability to work with supporters, clients, or customers to encourage greater engagement, investment, or contributions. Strong skills in accurate data entry and reporting, in line with current Data Protection regulations. Ability to analyse data and create management reports to review income and identify trends. Desirable Requirements: Experience designing and implementing supporter journeys using email software tools. A solid understanding of charity fundraising principles. Further requirements can be found by downloading the Person Specification. Our Benefits include: Free onsite parking at the Hospice, Lark Rise, Loughborough. Eligibility to join blue light card discount scheme and Company Shop. Healthcare Cashback plan. Life Assurance. 27 days holiday plus bank holidays. Contributory pension scheme or Salary Sacrifice Pension Scheme Affordable meals at the Hospice, Lark Rise, Loughborough. Free Tea, Coffee and Fruit whilst at the Hospice Free access to Health Assured employee assistance programme Wellbeing support and access to Mental Health First Aiders Unofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitors For further information about this role and the responsibilities please contact Emma Gulliver, Supporter Experience Manager, on emma.gulliver@rainbows.co.uk To apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at recruitment@rainbows.co.uk This role is subject to an standard DBS (Disclosure and barring Service Check) and pre-employment checks. Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.