4 on 4 off shift pattern, 7pm-7am
Why Up and Away?
We are renowned in the aviation industry for our high standards, and we passionately believe helping colleagues achieve a good work/life balance is key to their happiness in the workplace.
The tailored training and support our new starters and existing colleagues receive is second to none and we have a range of other benefits available to our team including:
* Access to our Employee Assistance Programme - 24/7 wellbeing support;
* Sick Pay;
* Recognition Schemes;
* Referral Bonus;
* Employee Airport Discounts;
* Paid Car Parking;
* Quality Uniform and Equipment;
* Enhanced Overtime Rate;
* ...and much more!
As Duty Manager, you will be required to work with Customer airlines to ensure service level agreements are met and maintained to a high standard. You will manage staff members on aircraft cleaning inspections along with identifying training needs and conducting staff assessments.
A degree of flexibility to support the operation during our busy periods is a must in this role. Candidates must hold a full manual driving licence and be able to pass a criminal record check.
Key Responsibilities:
* Combine experience, intuition and strategic thinking to make considered judgements about the overall impact on the business and people, including potential threats and risks.
* Ensure tasks are performed in accordance with Company and Airline specific procedures and policies.
* Maximize company revenue on a daily/nightly basis.
* Ensure health & safety and company policies are continuously monitored and enforced.
* The on-time delivery of all nightly aircraft services within the designated time and to the required standard and satisfaction of the customer.
* Management of all associated paperwork in line with regulatory requirements and company procedures.
* Assisting with aircraft appearance duties where required.
* Review operational reports and resolve problems to ensure minimum costs and prevent flight or delivery delays.
* Inspect equipment to ensure specific operational and safety performance.
* Attend mandatory training imposed by the Company and Airlines as per job role.
* Be proactive and enthusiastic to lead by example.
* Maintain an impartial and professional attitude towards every member of staff.
* Other duties as assigned.
Key requirements for Duty Manager:
* Previous Management experience.
* Ability to work under pressure and adapt quickly to suit client needs.
* Good attention to detail.
* Previous aircraft cleaning experience would be highly beneficial.
* Valid Passport/Photo ID and right to work in the UK.
* 5 years' check-able work history.
* Clean Disclosure/Criminal Record Check.
* Must be willing to undergo relevant training as required.
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