Employer Description:
Recognised as one of the most innovative businesses in the Midlands, a proud member of Made in Britain and official supplier to many blue chip organisations; iLockerz has had an incredible journey so far, and is truly leading the way in its sector.
Overview:
We are seeking a motivated and enthusiastic Software Developer Apprentice to join our team. This role provides a unique opportunity to build a solid foundation in C# development, customer support, and software testing. As part of your apprenticeship, you will initially focus on providing First Line Support to customers, allowing you to gain a deep understanding of our C# WinForms application and the needs of our users. This knowledge will help you contribute effectively to maintaining and refining the application and conducting software testing to ensure quality and reliability.
This role is ideal for individuals looking to develop their skills across multiple areas, including coding, customer interaction, and quality assurance, preparing them for a future career in software development.
Daily Tasks:
1. Serve as the first point of contact for customer support inquiries via phone, email, and ticketing systems, assisting users with product issues and questions.
2. Build a strong understanding of our C# WinForms application by engaging with customers and learning how they use the s...