Are you a confident, skilled communicator? Passionate about excellence in customer care? Seeking a successful, innovative company where your can grow? Our client are an innovative company within the catering equipment solutions sector, experiencing rapid growth with exciting new products hitting the global market. They are seeking a motivated and proactive customer service professional to join this dynamic, growing team, playing a vital role in supporting their customers and enhancing their experience. Key Responsibilities: Manage and support both existing and new customer accounts. Onboard new customers, process orders, and provide over-the-phone product training. Troubleshoot maintenance issues, ensuring all cases are logged and resolved efficiently. Maintain accurate customer profiles in our CRM system and plan daily call activities. Cross-sell additional products to existing customers. Coordinate equipment dispatches and returns. Requirements: 1years in customer service role. Strong, confident phone presence. Creative problem solving and troubleshooting skill. Excellent multitasking and prioritisation ability. Proficiency in Microsoft Office 365 and experience with CRM platforms (Zoho or similar). Highly collaborative, comfortable working within a small close-knit team. Must drive due to the site location. What's in it for you? Competitive salary Performance-based bonus scheme. 20 days annual leave plus bank holidays. Workplace pension contribution. If you're results-driven with a knack for building strong customer relationships, we'd love to hear from you Don't miss out - contact Helen at ME recruits today to register your application and be part of this successful, growing team: In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.