Shared service centre - Coventry, United Kingdom
Vacancy title: IT Hardware Asset Manager
Ref: 36651
Department: Information Technology
Location: Shared service centre - Coventry, United Kingdom
Employment type: Full-time
Closing date: 16/11/2024
Brand: Mountain Warehouse
Hours: 37.5
Overview
We are looking for an Asset Manager to join our established IT Support team. We have an exciting mix of skills and technologies, so this is a great opportunity to gain experience in a busy and growing retail environment.
Vendor evaluation with tracking and management cost, ITIL asset management processes implementation and automation. Introduction and improvement on data quality on asset database, cost minimisation and service improvement on hardware and software contract management globally.
This is envisaged as a role for someone creative, intelligent, and self-disciplined. Ideally, the person will be looking to gain more retail experience and implement their own asset management solution and process to support the organisation. We are looking for a candidate who wants room to grow their skills and knowledge, a hunger to perform at a high level, and the opportunity to be exposed to advanced systems. They will need experience working in hardware asset management and engaging with third parties including purchasing and contract negotiation.
What you'll be doing
* Maintain and control asset lifecycle of store, head office and infrastructure hardware
* Create and maintain product catalogue
* Establish and maintain hardware and software databases
* Interfacing with technology vendors and contractors, negotiating contracts and purchase agreements
* Perform daily and long-term operational management of hardware and software
* Manage the asset inventory
* Plan, record and track hardware assets and software licences
* Ensure efficiency by introducing and reporting against key performance indicators
* Continual Service Improvement (CSI) of hardware and software management processes including tracking assets within the configuration management database (CMDB)
* Effective management of CMDB ensuring its accuracy
* Supervise and support procurement procedures
* Supervise and support tracking of equipment
* Support projects, assisting PMs and engineers in the purchasing, lifecycle planning and tracking of hardware and software associated with new projects
* Compile and share reports, including compliance reports, on current assets and their status
* Establish and maintain documentation of procedures, processes and reports concerning asset management
We'd love to meet someone with
* Strong knowledge of IT hardware and software with more than 3 years working as an IT Asset analyst
* Strong knowledge of working with a CMDB and business services it supports
* At least 5 years ITSM experience
* Proven ability and experience in executing asset management processes
* Strong knowledge of licensing in software including Microsoft
* Excellent vendor management skills
* Knowledge of IT service management processes from within an ITIL environment
* Strong ability to carry out tasks independently
* Excellent at performing multiple tasks at the same time
* Excellent communication skills
* Ideally have a process IAITAM cert such as CHAMP, CSAM or CITAM
* Excellent organisational skills
What’s in it for you?
* Competitive salary and benefits package
* Holiday allowance
* 50% staff discount & 25% for family and friends
* Pension scheme
In 1997, we launched Mountain Warehouse to make the outdoors accessible to everyone by offering value for money product and exemplary customer service. The outdoor industry had become very jargon heavy and we wanted to create a brand that would cater to our mothers and our neighbour’s kids as well as seasoned professionals who understood the technology. Our expansion since then has seen the brand grow and the product evolve, but the small family business that makes MW special has remained. Great product is at the heart of everything we do. As we expand internationally we employ a team of dedicated diverse people to offer our valued customers the best possible experience when visiting our stores, shopping online and putting our range through its paces. Welcome to our journey.
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