IT Infrastructure & Desktop Support Analyst
The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewellery, watch movements and components. The Group supplies nearly all components required for the watches sold by its 16 watch and jewellery brands, and is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries.
The Swatch Group Ltd has a unique emotional culture. Beauty, sensuality, emotions in watches are as much part of it as high-tech, quality and added value on the customer’s wrist. Both emotional poetry and innovation play an active part in the commitment to its customers. The Swatch Group Ltd was founded in 1983, by Nicolas G. Hayek, and has since shown steady growth in key financials, leading to records. Today, Swatch Group employs more than 33,500 people in over 50 countries.
Job Scope
To support/develop the IT Desktop Function over 2 Head Office Sites (London, Southampton and 20+ other locations).
To provide technical assistance to the highest level to all end-users.
To support the transition to the new service centre in Southampton.
Key Responsibilities
1. Take ownership of desktop support including build, with a strong focus on defining, implementing and documenting standards in line with corporate guidelines.
2. Help desk support – answering/following up/escalating support calls for all IT queries in a professional manner, respecting internal SLA.
3. Active Directory Maintenance, Managing Employee setup/maintenance and deletion.
4. Create/Update training/help files to build/develop end users IT skills.
5. Monitor IT systems to pre-empt faults/failures, including data backup control.
6. Inventory Management of kit.
7. Take ownership of projects where required.
Professional Requirements
1. Strong interpersonal skills with preferably an IT degree (other qualifications will also be considered).
2. Help desk support experience required; Retail support including POS, Cegid a bonus.
3. Windows Server 2016 and 2019, Win11, Microsoft Office 365, certificates and encryption, Active Directory, TCP/IP, DHCP, DNS, VLAN, VPSX, Riverbed and AV (TrendMicro) Software; iOS and oSX Skills MDM i.e. MobileIron; SAP exposure.
4. Familiar with IT security guidelines (ISO, or equivalent).
5. Motivated individual with good time management and prioritisation skills.
6. Excellent attention to detail and telephone manner.
7. Good communication skills, both oral and written.
8. Advantageous to have working knowledge of Cisco Hardware, CCTV and Access Control, and experience of Group Policy Management and SCCM management.
Job Location
Building 1000, The Royals Business Park, London E16 2QU, United Kingdom.
Company Address
The Swatch Group (UK) Limited
Building 1000
2nd Floor East Wing
The Royals Business Park
Dockside Road
GB-London E16 2QU
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