The Role Mammoth is seeking a Senior Digital Account Manager / Project Manager to manage a team of UX designers and developers within a Brand Transformation agency that works with a diverse client base spread right across the world. This is an exciting opportunity to build and lead a thriving team and play a key role in sustaining business growth, nurturing relationships with key technology partners, and supporting internal product development. Agency experience is ideal but not essential, but you will have an in-depth understanding of the full lifecycle website and digital product projects. You will also be looking to make the next step into a more senior position with greater emphasis on technical strategy, guidance and mentorship. Experience in delivery of projects and day-to-day management of the project delivery team is essential, as well as meeting a growing need to manage additional external development teams on specific special projects. But you will also be responsible for client management, client satisfaction and client growth. Key responsibilities Manage diverse digital projects (and support contracts), working and delivering to deadlines Manage and mentor your internal team Build trust and long-term relationships with all your clients Ownership of the ongoing development of our proprietary Market & Brand Intelligence platform Control and manage the delivery process and profitability of all your projects to ensure maximum returns Identify opportunities to up-sell and cross-sell wherever possible Demonstrate strong commercial understanding of your client projects and shape objectives and strategies to help them grow and evolve Ensure customer success and satisfaction Assist the senior leadership team in finding prospects and leads to aid in the agency’s new business efforts Required experience & skillset An excellent team player with critical problem-solving skills Managing the full life-cycle of WordPress website design and development projects Managing external development teams on specialist DXP (non-WordPress) deployments Experienced with SEO, Google Analytics and other social media monitoring tools Experience using Asana, Basecamp, Trello or Synergist is an advantage Demonstrate commercial acumen and thorough budget forecasting, management and reporting Strong resource management Working closely and collaboratively with Client and both internal and external Development teams Must have experience of agile delivery with daily standups and strict deadlines Developing key project documentation, including project specs, proposals and scheduling Managing and directing multiple projects with speed, efficiency and attention to detail Strong knowledge of Microsoft Office 365 portfolio Be interested in developing ability to contribute and input into pitch process and presentations Why join Mammoth? Well, aside from being a really friendly crew of normal people, you get: We’re a growing team, we love working and playing together, and challenging each other. This is how we produce the best possible work for amazing clients Experience of working across a varied client base across Education, Large Corporates, Life Sciences, Sports & Entertainment Hybrid working (3 days in office / 2 off-site) A competitive salary based on skills, experience and value 33 days annual leave including Bank Holidays Ongoing performance related appraisals Located in Belfast - one of the friendliest and most up-and-coming cities in Europe Access to our benefits scheme which offers: Access to various discounts from major high street and online retailers Access to Online GP service Further discounts across fuel, gym memberships and much more Workplace pension Opportunities to visit and work in the London office.