Resident Liaison Officer (RLO) - Kitchen & Bathroom Programmes - South East London - £14.09 - £18.59/hr Mileage Expenses Are you a people-person with excellent communication skills and a passion for community engagement Do you want to play a vital role in improving residents' homes in South East London If so, we want to hear from you We're seeking a dedicated and empathetic Resident Liaison Officer (RLO) to join our team, supporting the smooth delivery of kitchen and bathroom refurbishment programmes across South East London. This is a fantastic opportunity to make a real difference to residents' lives by ensuring they are informed, supported, and have a positive experience throughout the improvement process. Your Role: You'll be the key point of contact for residents during kitchen and bathroom upgrades, providing clear information, addressing concerns, and ensuring a smooth and efficient process. This role requires excellent communication, empathy, and the ability to build strong relationships with residents from diverse backgrounds. Key Responsibilities: Act as the primary point of contact for residents during kitchen and bathroom refurbishment projects. Provide clear and accurate information about the programme, including schedules, processes, and potential disruptions. Conduct pre-works visits, explain the process and answer any questions. Address resident queries and concerns promptly and professionally. Schedule and coordinate resident appointments with contractors. Provide support to vulnerable residents, ensuring their needs are met. Maintain accurate records of resident interactions and feedback. Liaise with contractors, site managers, and other stakeholders to ensure effective communication and project delivery. Proactively identify and resolve potential issues to minimise disruption to residents. What You'll Bring: Excellent communication and interpersonal skills. Strong customer service and problem-solving abilities. Ability to build rapport and trust with residents from diverse backgrounds. Strong organisational and time-management skills. Ability to work independently and as part of a team. Valid UK Driving Licence and access to a vehicle. Experience in customer service, community engagement, or social housing is desirable. What We Offer: Competitive hourly rate: £14.09 - £18.59 per hour (depending on experience). Mileage expenses paid. Opportunity to make a positive impact on the community. Valuable experience in the social housing sector. Ready to Make a Difference Apply Now ResidentLiaisonOfficer RLO SocialHousingJobs SouthEastLondonJobs CommunityEngagement CustomerServiceJobs KitchenBathroomRefurbishment HousingJobs ResidentSupport HiringNow PropertyJobs LondonJobs UKJobs Sources and related content