***The Team is seeking a professional based in one of multiple cities in the UK***
Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
Work you'll do
The Regional Mobile Device Management Specialist is responsible for designing, building, and implementing solutions that meet organizational requirements while delivering quality results with minimal disruption to end users.
This role involves administering Microsoft Intune and related technologies, with a focus on modern desktop and mobile device management. It contributes to the organization's technology leadership by researching and integrating new features, ensuring continuous improvement aligned with the firm's goals. Key Responsibilities include:
* Microsoft Intune Administration
* Maintain in-depth knowledge of Intune Tenant administration.
* Strong understanding of Role-Based Access Control (RBAC) for Microsoft Intune.
* Administer Mobile Threat Defense (e.g., Symantec, Microsoft Defender).
* Manage user and device certificates (SCEP, NDES).
* Administer special function devices like kiosks, rugged devices, MTR, HoloLens, Meta Quest, Zoom, etc.
* Create and manage compliance policies, configuration profiles, mobile application management (MAM), and app configurations.
* Facilitate discussions on newly discovered technologies.
* Expertise in enrollment workflows and mobile application deployment cycles.
* Troubleshoot mobile device management issues and incidents and provide customer support to end users.
* Support Zero-Touch Enrollment & Automatic Device Enrollment processes.
* Manage and enforce mobile device management policies and restrictions.
* Build trust with internal teams and clients through effective communication.
* Maintain communication with various geographic locations to address and resolve MDM-related questions or issues, while keeping them informed about upcoming changes and other relevant updates.
* Test and analyze new Intune features, providing suggestions aligned with organizational security standards.
* Identify security gaps and recommend mitigation strategies.
* Maintain working knowledge of Azure Active Directory and its integration with Intune.
* Monitor and troubleshoot issues reported in ServiceNow.
* Collaborate with cross-functional teams for solutions and implementations.
* Contribute to documentation, process optimization, and compliance with change control standards.
* Assist in training new staff and participating in employee engagement programs.
* Ensure adherence to security protocols and report any breaches.
* 24 x 7 on call rotation
The team
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Qualifications
Do you possess the following?:
* Expertise in Microsoft Intune.
* Experience in mobile device management and modern desktop management.
* Strong understanding of mobile device management and endpoint security.
* Bachelor’s Degree in a relevant field.
* 5-9 years of experience in IT, with specialized knowledge in Microsoft Intune and Endpoint Configuration Manager environments.
* Industry certification in Microsoft Intune and Modern Desktop Management.
* Broad infrastructure experience beyond Intune, including Azure, MFA, and Identity Access Management.
* Experience with administering MECM for modern desktop management, co-management, Intune, Autopilot, and Cloud Management Gateway.
* Experience managing Active Directory and Group Policy Objects (GPOs).
* Ability to speak multiple languages (preferred)