Main Purpose of Job
- Reporting to the Hubs/Service Management Lead, your prime responsibility will include being an expert on our customer servers and systems, providing technical support for IT equipment for our clients customer systems, our internal corporate and global remote sites.
- Work as part of the Service Management team delivering a quality 24/7 service to MSP/MSSP customers on a variety of hardware and software products. Including promoting and explaining services/products to customers
- Provide day to day hands on technical support, administration and management of the customer managed IT Infrastructure and projects,
- Monitor and support computer hardware (servers, NAS, SANs, IP phones, mobile devices, workstations, peripherals etc.), operating systems, software and applications as well as resolve any technical issues that arise.
- Carry out daily, weekly, monthly duties and applicable tasks as requested by the Hubs/Service Management Lead.
- Existing solutions you will be involved as part of a team in monitoring/supporting include our in-house product ranges incorporating Sophos, VMware, Windows Server, VoIP platforms, email services, file replication, hotspot solutions, software distribution, web filtering, firewalling, virtualisation, high availability and video entertainment services.
Key Tasks
- Assist with the administration of nominated customer IT equipment and networks, including:
o Monitoring systems/services
o Generate/Review reports for...