1st Line IT Helpdesk. Based in Kings Lynn, Norfolk, I have a new requirement for an 1st Line IT Support /1st Line IT Helpdesk person with 3-6 months experience within an IT role. This is a varied IT role with my client offering training and progression Please note this role is 100% office based (offers no WFH). You must have experience/technical skill in the following : 3-6 months experience within an IT role. Good knowledge of Microsoft office. Excellent customer service approach / organisational skills. Team player but also able to work alone. Excellent written and verbal skills. Can do approach Role involves: First point of contact for all IT enquiries (mainly over the phone), converting end user requests / incidents into tickets (30-35 tickets per day) Keeping the ticketing system up to date and chasing resolvers and end users for updates on their tickets. Field / assign tickets to the wider team allocating according to skill set. Where necessary support the investigation and resolving of requests and incidents. Providing designated users with Mobile Phones, setting mobiles up with standardised Applications. Support the wider team with investigations on incidents. Field / assign tickets to the wider team allocating according to skill set. Document and publish communications for the IT department, projects, and any other required comms. Please send your most up to date CV to me ASAP for a full job spec