Sales Office Administrator Contract Duration: 6 months Weekly Hours: 35 hours 9am to 5pm Annual Salary: £24,750 Location: Fakenham - you will need to be a driver due to location We are seeking a Sales Office Administrator to join our team for a 6-month contract. This role involves processing and coordinating sales orders, dispatching from UK sites to UK and Internationally, and delivering outstanding customer service both internally and externally. Day-to-day of the role: Order Administration: Take orders and process them onto our system, keeping customers informed from ordering to delivery. Contract Maintenance: Liaise with sales representatives to ensure sales contract details are up to date and accurate, as these impact the order process. CRM Maintenance and Complaints Handling: Handle complaints with care and consistency, reporting and logging complaints in our CRM system quickly and accurately. Invoicing & Credit Notes: Ensure documentation is sent out in a timely manner, monitor overdue accounts, and follow the "on-hold" procedure. Month-end Administration: Manage customer statements and ensure open orders are closed on time. Transport Coordination: Work with the Transport department to meet the customer’s requested delivery date with the correct equipment. Customer Service: Provide industry-leading customer service to all our customers. Required Skills & Qualifications: Proven experience in sales administration or a similar role. Familiarity with CRM systems Strong organisational and time management skills. Excellent communication and interpersonal skills. Ability to handle complaints and maintain customer satisfaction. Knowledge of invoicing, credit notes, and financial transactions related to sales. Commitment to equal opportunities, diversity, and customer care. Please apply online or contact Maxine or Andrea at Reed Norwich for further information