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Field Service Engineer - Southeast London, Hemel Hempstead
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Client:
Location:
Hemel Hempstead, United Kingdom
Job Category:
-
EU work permit required:
Yes
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Job Reference:
03eeb783f3ec
Job Views:
7
Posted:
24.04.2025
Expiry Date:
08.06.2025
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Job Description:
Who we are
Every life is unique and so are you!
At Dräger, we protect, support, and rescue lives daily. We are interested in you if you desire to work for an organization that makes a meaningful difference.
As a global leader in medical and safety technology, we develop innovative devices, software, services, and solutions trusted worldwide. Wherever our products are used, it’s about the most important thing: life.
About the role
As a Draeger Field Service Engineer, you will ensure service assistance and operational requirements are met, delivering high customer satisfaction and achieving service goals.
You will support Regional Service Managers, Team Leaders, Senior Engineers, and others to improve service performance and project delivery across Draeger’s product lines.
Tasks and Responsibilities
* Perform scheduled maintenance and corrective repairs.
* Conduct warranty repairs and installation activities.
* Implement technical corrective actions.
* Provide feedback on field issues to Service Management.
* Participate in team meetings and report on installed base accuracy.
* Support sales with replacements and special programs.
* Assist in marketing efforts such as exhibitions and workshops.
* Help develop contracts and achieve lifecycle business goals.
* Maintain company assets and tools according to guidelines.
Shared responsibilities
All employees are responsible for:
* Complying with the Integrated Management System and minimizing environmental impact.
* Ensuring safe working conditions and adhering to occupational health & safety standards.
* Embedding our WeLEAD competencies: trust, value creation, enabling others, providing direction, embracing diversity, and delivering results.
Reporting Relationships
Manager: Regional Service Manager
Team Environment
Regionally based team of approximately 20 field service engineers, supported by Senior Engineers and Specialists by product modality.
Role Requirements
Education/Qualifications
* Degree in electronics, electrical, or computing studies with 3-5 years’ experience preferred.
Related Experience
Proven experience with capital equipment and systems, preferably in medical devices.
* Strong customer care skills and relationship development.
* Organizational and prioritization abilities.
* Teamwork and problem-solving skills.
* Completion of CCNSG or similar skill cards and registration with professional bodies like VRCT.
* Reliable, honest, and trustworthy, representing the company positively.
Benefits include 27 days holiday plus bank holidays, a company car or allowance, insurance options, discounts, and more.
At Dräger, we value diversity and are committed to equal employment opportunity. We welcome all qualified candidates to apply.
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