South Tyneside and Sunderland NHS Foundation Trust
PLEASE NOTE THIS POST IS FOR INTERNAL CANDIDATES ONLY
Are you an enthusiastic, flexible, reliable team player with excellent communication skills?
We are looking for a part time, permanent Receptionist to support the general outpatient Reception teams based at Sunderland Royal Hospital.
South Tyneside & Sunderland NHS Foundation Trust is a highly rated organisation and an exciting opportunity has arisen for an experienced, enthusiastic, and well-motivated Receptionist to join our friendly team. Candidates should be good communicators, organised and able to work under pressure.
As Receptionist, you will be the first point of contact for our patients, responsible for providing a high-quality reception service and care to patients attending the outpatient departments, registering attendances and updating patient demographic details in the patient administration system.
We are willing to consider candidates for both full and part-time roles. Experience of working in an NHS environment would be desirable.
For an informal discussion about the role please contact Michael Forrest, Outpatients Manager, M.Forrest@nhs.net.
Main duties of the job
As Receptionist, you will be responsible for providing a high-quality reception service and care to patients attending the outpatient departments across the Trust, registering attendances and updating patient demographic details in the patient administration system. Key skills and attributes include:
Communication: Show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties. Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.
Patient Care: Treat patients with care and respect. Display resilience to deal with sometimes distressed patients and relatives in an empathetic manner.
Organising and Planning: Carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required. Keep waiting areas tidy and patient information materials up to date. Assist in training of new members of the team as needed.
About us
Please help us by adding your telephone number to your application form; this will allow us to contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award-winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under-represented groups. Looking after our workforce's health and wellbeing is a priority for STSFT. We also provide access to high-quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.
The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.
The Trust will not accept applications which are found to be AI generated.
Job responsibilities
To provide a high-quality reception service and care to patients attending the outpatient departments.
To be responsible for registering attendances and updating patient demographic details in the patient administration system.
To comply with the Trust's vision, values and behavioural compact.
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
Person Specification
Experience
* Proven prior experience of working in the NHS
Physical Skills
* Basic keyboard skills
Qualifications
* Maths and English at level 2 or above (GCSE A-C or equivalent)
* NVQ Level 2 qualification or equivalent in any subject
Skills and Knowledge
* Ability to prioritise tasks.
* Ability to communicate in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient.
* Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
* Basic skills of empathy and reassurance.
* Basic keyboard skills.
* Ability to use basic email system and document clearly, using plain English.
* Basic understanding of health and safety requirements in a patient environment.
* General understanding of confidentiality requirements in a health care setting.
* Willing to undertake further training related to role.
Employer name
South Tyneside and Sunderland NHS Foundation Trust
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