Role: Platform Coordinator (Contact Centre)
Salary: £32,000 - £40,000 per annum
Hours: 35 hours per week plus all home match days (time in lieu after 5 matches)
Location: American Express Stadium, Brighton BN1 9BL
Contract Type: Permanent
Deadline Day: 13th February 2025
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Play a pivotal role in keeping everything running smoothly in our contact centre
This role within our ticketing team will manage all aspects of the Club's contact centre system, Genesys Cloud, including inbound and outbound email, voice, webchat, chatbot services, and the knowledge base, ‘Ask Albion.' Through regular maintenance and in-depth analysis, you will optimise system performance to ensure seamless and efficient support for the department. Additionally, you will drive innovation by introducing new communication channels, expanding automation, and enhancing self-service options, keeping the Club at the forefront of technical advancements and improving the overall fan experience.
Do you have what it takes
The successful candidate will have previous knowledge of contact centre management systems, alongside experience with bots and knowledge base tools. Y...