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A Little Bit About Us:
The Vindis Group is seeking to appoint a Service Manager to join its team.
As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company's heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner.
How we support our #Exceptional People:
All team members are provided with access to the following:
* Drive Our Brand: Enjoy our Employee Car Scheme with no deposit required after a qualifying period.
* Family First: Benefit from our Enhanced Parental Statutory Leave.
* Celebrate You: Take your birthday off with Paid Birthday Leave.
* Stay Healthy: Our enhanced Sick Pay ensures you're taken care of when you need it most.
* Wellbeing At Your Fingertips: Access to Help@Hand for quick and easy Online GP services and Employee Assistance Programme.
* Peace Of Mind: Enjoy a life Assurance policy at no cost.
* Exclusive Discounts: Take advantage of employee discounts on parts, vehicle MOT's/Servicing, and vehicle purchases.
Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence.
In return, you will be joining a long-established organisation that has continued to expand and evolve. We provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves.
Our key responsibilities will include:
1. To lead your department in a clear, considered and appropriate manner, in line with the Vision, and build an accountable and progressive business unit.
2. To effectively manage the resources at your disposal to achieve the required business objectives.
3. Ensuring that your wider team has a clear understanding of the strategic direction of the department and the business in its entirety.
4. Champion the effective and accurate usage, and compliance with, all systems and processes.
5. Demonstrate your department's consistent adherence to the Vindis Group's Aftersales Experience.
6. Have a clear, understood and robust approach to personal development and performance management/measurement across your department.
7. Champion and maintain a culture of customer service excellence.
This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.
Previous relevant experience is essential, as is a positive outlook and an excellent work ethic.
We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.
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