About the Role
Due to the continued success of the business, we are looking to further grow our sales department and now have an opportunity to recruit a positive and pro-active Sales Support Administrator. Reporting to the Head of Sales, you will be responsible for managing all areas of the administration including the administration of accounts that pay using the credit facility and working with IT to minimise the administration overhead and increase efficiency. You will maintain an accurate database of customer information such as billing details and will keep updated records.
You will also be a key point of contact for customers, who may need assistance with orders, requests, and queries, so being able to handle and prioritise the influx of customer requests is necessary.
The Sales Administrator will need to be adaptable due to new sales campaigns being boarded and new or current processes may need to be changed to meet the Sales department’s needs.
If you are looking to join a successful and progressive organisation, this is the role for you!
Working on site in our Crewe Office part time 20 hours. Monday to Friday, flexible hours to be discussed but to be worked between the hours of 9am-5pm, minimum of 4 hours on the chosen days. Salary is £24,211.20 per anum (pro rata)
Job Opportunity
Main duties and responsabilities
* Manage customer queries quickly and efficiently. Maintain a strong relationship with key accounts
* Create quotes for customers within an approved budget.
* Set up credit accounts and run credit checks.
* Process direct debit payments and monitor monies owed.
* Aid with unfinished baskets and web chats.
* Chase outstanding monies, where applicable. Communicate effectively with customers to prevent delays in payments.
* Accurately maintain and keep up to date customer records.
* Scan documents and file appropriately.
* Ad hoc admin duties, as required by the Head of Sales.
* Look to maintain and improve administrative systems.
Essential Skills
Skills Required
* 1+ years working in a contact centre. (Phone based)
* Experience of supporting a sales team in an admin role.
* Experience of using Microsoft Word, Excel, Outlook and Teams.
* Be a confident communicator
* Understand the importance of meeting KPIs
* Be adaptable and flexible
* Have a desire to learn and listen and question effectively
About Company
Founded in 2001, H2eCommerce are specialists in selling printer consumables, printers, stationary and office supplies. through our Cartridge People Brand.
Part of a highly successful Europe-wide group with a turnover in excess of £400m, based in Cheshire across two sites in Winsford and Crewe, the award-winning company is run by a team of industry experts, sourcing the best quality ink and toner cartridges available for our customers. These high-quality printer consumables are either newly released original products or ink and toner cartridges which are compatible with an original product.
We aim to offer the best choice of quality and high-value Own Brand compatibles in the UK, bringing a low cost alternative for our business and domestic customers alike.
Cartridge People is the number one retailer of compatible printer cartridges with over 1,000,000 sold every year. We pride ourselves on our award-winning customer service and top quality Own Brand ink and toner cartridges that have helped businesses and households all over the UK cut down on their printing costs.
123-3D.co.uk are the UK-based specialist 3D printing experts, offering the biggest range of 3D printers, filaments and accessories in the UK at the best prices, guaranteed!
DE&I
H2e Commerce was formed with the principles of humanity and equality and these values are at the very heart of what we do and how we do it. We focus on creating an environment that values and respects everyone and a workplace that nurtures, supports and empowers employees to fulfil their full potential. Only with a diverse and inclusive team that feels a sense of belonging will we achieve our vision to be the best in our market by continuously delighting our customers.
Benefits
* Competitive salary with annual salary reviews
* 29 days annual leave with an additional day of leave for each full year spent with the company, up to 34 days per year
* Genuine potential for career progression and training with clear development objectives and support
* Death in service insurance at 3 x annual salary
* Pension
* Generous long service cash rewards from 5 years of service
* Cycle to work scheme
* Discounted Gym Memberships
* Staff discount on products
* Staff recognition scheme
* Staff referral scheme with cash rewards
* GP access and mental health counselling support
* Yearly flu vaccinations
* Specsavers vision/ eye care
* Free parking with easy access to rail and bus routes
* Fun and exciting social and team building events