Palletline Whitehead is part of the wider Palletline Logistics Group. Palletline delivers to 29 European countries from 96 UK depots. We deliver approximately four million pallets annually and have a combined fleet of over 6,000 vehicles.
Palletline Whitehead, a Croydon based logistics company, are looking for an enthusiastic person to join their Team in a busy Traffic Office. The primary role of the Palletline Clerk is to liaise with customers, drivers, and other member depots to ensure queries and issues are dealt with in a timely manner and according to the Network Charter.
The successful candidate will need to be assertive, quick thinking and manage well under pressure.
Whilst undertaking their own duties they may need to support their colleagues and assist with other day to day duties, such as assigning collections to the C&D drivers and allocating consignments to vehicles.
Due to being a small company, the candidate will need to be a strong team player and understand the requirement to be flexible with working hours and the need to work shifts from time to time.
The Role:
The fundamentals of the role are to provide efficient and professional administration to help support the business across all aspects, whilst ensuring that Palletline Whitehead remains legally compliant and delivers an efficient and effective service to our customers.
Working hours 6am-12noon or to finish with a minimum of 20 hours per week.
Responsibilities:
* Telephone: answer the telephone promptly and efficiently.
* Email and other Enquiries: ensure that all enquiries are dealt with on a prompt and timely basis, in accordance with Company procedures.
* Data entry: ensure that all data entry tasks are carried out accurately and on a timely basis.
* Internal System: ensure that all messages are followed through in accordance with Company procedures.
* KPI: to monitor the KPI performances of the depot and be aware of the Network targets.
* Department cover: to provide holiday/sickness cover for all departments, as reasonably requested by your Line Manager. Activities include: Network/Traffic desk (data entry; liaison with Member company administration teams); claims (dealing with intent to claims, faxing information to insurers); accounts (general filing, photocopying and data entry).
* Customer Care: monitor customer consignments and communicate those at risk or failed.
Key Attributes:
* Excellent communication skills.
* Ability to build good relationships with the team and customers.
* Good problem solver.
* Organised with strong time management skills.
* Collaborative.
* Possess transferable office-based skills or business-to-business customer service experience.
* Confident IT skills, Excel/Word and in-house/TMS software.
* Ability to multitask in a time-efficient and professional manner.
* Team player, with a desire to get involved.
* Self-motivated, adaptable, and professional attitude.
* Confident and decisive under pressure with a strong desire to succeed.
Additional Benefits:
* Competitive Salary.
* Great career opportunities.
* Hours of work: Monday to Friday.
* Access to Hapi app, where you can take advantage of numerous high street and store discounts and offers.
* Access to our Employee Assistance Programme.
* Access to Back In Action – our comprehensive physiotherapy provision.
* Access to Practical Health Plan – providing employees with the opportunity to receive payments towards hospital stays, outpatient appointments, dental treatment, optical treatment, therapy treatment, and a birth or adoption benefit.
Job Type: Part-time
Pay: From £12,000.00 per year
Expected hours: No less than 20 per week
Benefits:
* Company pension.
* Cycle to work scheme.
* Employee discount.
* Free parking.
* Health & wellbeing programme.
* On-site parking.
* Store discount.
Schedule:
* Monday to Friday.
* Weekend availability.
Experience:
* Administrative experience: 1 year (preferred).
Work Location: In person
Application deadline: 16/10/2024
Reference ID: Admin
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