Employer description: \nHiper is a managed service provider of IT solutions for small to medium-sized organisations. Although theyâre based in Glasgow, they remotely manage IT installations for clients all over Scotland, the UK and beyond. It is such an exciting time to be part of this organisation as theyâre growing at a rapid rate.\n\nOverview:\nOur client, Hiper Ltd, are looking for a talented individual with a clear passion for ICT to add to their Helpdesk Engineer team. Based in the heart of Glasgow, with easy links to commute to the office, youâll find yourself part of both a welcoming and supportive IT team.\nYou will be put through an SCQF8 IT Support Apprenticeship with QA.\n\nWorking week: \n8:30am to 5pm, Monday to Friday, or as dictated by work load. \n\nSalary:\nYou will enjoy a annual salary of £22,000, while still developing professionally as a Modern Apprentice\n\nBenefits:\nâ¢\tThe company will support occasional overtime where you will earn 1.5x your standard hourly rate during weekdays and 2x your hourly rate at weekends. Alongside \n this, youâll have access to an electric work van for site visits.\nâ¢\tHiper will support you with a work pension scheme.\nâ¢\tThe company will continue to develop you in your professional career, giving you additional training where required and allowing you to climb the career ladder.\n\nFuture prospects:\n90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Responsibilities:\nâ¢\tEither by site visit or remotely manage customers ICT infrastructure. \nâ¢\tConsult, design, create and document Hiper Limitedâs customer ICT infrastructures as required. \nâ¢\tAssist in the development of the Help Desk function using new processes and tools as reviewed from time to time. \nâ¢\tAssist in any other aspect relating to the operation of the company as defined by the Hiper Board. \nâ¢\tDealing with trouble tickets on a daily basis. \nâ¢\tSolving reactive client issues using the remote management tools at their disposal. Desired skills and qualities: \nâ¢\tClear passion or background within ICT\nâ¢\tGood communication and problem solving\nâ¢\tAttention to detail\nâ¢\tReliable\nEssential: \nHaving a full driving licence and your own vehicle is required - as the role involves travel.\n\nImportant information:\nThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.\n\nStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.\n\nOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. \n\nIf you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW