General information Reference 001602 Publication start date 31/01/2025 Application Closing Date 14/02/2025 Title Quality Assurance and Contract Compliance Officer Service Area/School Adult Social Care & Health - Adult Social Care About Us Bexley is an outer London Borough with the best of both worlds, located between the hustle and bustle of London and the Garden of England, Kent. Within the borough we have award winning parks, open spaces and listed heritage sites. The Quality Assurance Team sits within Safeguarding Adults, in Adult Social Care. The team’s purpose is to ensure services within the borough locality and those commissioned by London Borough of Bexley within and outside of the borough are safe, effective, and well-lead in meeting the identified needs of Service Users and that they achieve the high standards of quality in accordance with quality benchmarking. This will involve working with providers and other boroughs and professional agencies to achieve and maintain the best Care Quality Commission (CQC) rating possible and direct engagement with friends, family, representatives and especially people with lived experiences. The team also works closely with internal stakeholders, such as Commissioners, Brokers, Safeguarding and Public Health. About the Role The post holder will be required undertake a programme of Quality Assurance visits as required by the team contract monitoring systems. These visits will be both announced and unannounced, in and out of borough as required, and at times sometimes out of the core working hours. The post holder will be required to complete contract monitoring and quality assurance monitoring reports which will include both findings and recommendations and ensure that the necessary follow up action is taken. The post holder will be required to review data, identify concerns, which could be of a safeguarding nature, and respond to concerns raised and offer support and guidance to providers and professional colleagues. The post holder will need to ensure that commissioned services are meeting CQC regulations and quality standards and to take remedial actions where failures occur. The post holder will be responsible for the supervision of the teams Quality Assurance & Contract Compliance Assistant. Please refer to the Job Description attached for more information. We will offer you in return a package that includes a competitive salary, an excellent pension scheme and generous annual leave plus bank holidays. For more information on the benefits package on offer please refer to the Candidate Information document attached. We reserve the right to close adverts earlier than the closing date. Candidate Profile What we would like from you: · A relevant qualification in a social or health care profession or relevant professional experience. · Experience of reviewing and monitoring service activity. · Experience of working with partner agencies. · Experience of reviewing and analysing data, reviewing trends, and providing reports. · Experience of developing new approach to achieve service improvements. · Experience of using ICT applications (i.e., Microsoft Word, Excel, Power point, Project Management Systems), video conferencing software (i.e., Zoom, Google, MS Teams). · Experience of equality and diversity and the ability to work in a way that values, respects, and promotes differences. · The ability to work on own initiative and be flexible where time constraints and resources are demanding. Setting priorities whilst working under pressure. To be able to plan and be responsible for own work and be accountable to others. For the full list of essential and desirable criteria for this role then please refer to the Person Specification within the Job Description attached. Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service (DBS). This authority is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all staff and volunteers to share this commitment. This post is considered by the authority to be a customer-facing position; as such it falls within scope of the Code of Practice on English language requirement for public sector workers. The council therefore has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the JD/Person Specification. These will be applied during the recruitment/selection and probationary stages. This role may be available as a development opportunity through secondment for the Council’s existing employees. The Council’s Secondment Scheme can be found here. If this option is of interest, please contact the recruiting manager. How To Apply Use the ‘ Apply for vacancy ’ button. Anticipated Interview Date: To be confirmed Please note that the system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised and have your CV and/or Supporting statement ready to upload. If any mandatory fields are missing, a pop-up box will appear at the top of the page advising which sections require completion. Please check your Junk email for any correspondence. Additional Information As a disability confident employer Bexley welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the minimum criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on recruitmentbexley.gov.uk Contract Duration Continental Grade BEXLEY13 Contract Type Permanent Employment Details Contract Hours 36.00 Salary £39,381 - £45,273 PA Location South East, London, Bexley Civic Offices