Job Description
Service Desktop Engineer (SC Cleared) - 6 months - Leiston - Inside IR35
Hamilton Barnes is currently representing a market leading utilises organisation who are recruiting for a SC Cleared Service Desk Analyst, to work an initial 6 Month Contact with the view to extension for over 12 months.
The role require 5 Day Per Week onsite in Leiston.
Key Responsibilities:
* Keying the incidents from Client ticket system to Partners ticket system.
* Act as an escalation point agent when difficult are received.
* Responsible for troubleshooting IT related issues such as but not limited to software/applications to hardware, such as desktops, laptops, printers, and Phones of the accounts designated users
* Responsible for monitor and maintaining defined SLA's.
* Apply temporary/permanent fixes, as required to eliminate issues.
What you Will Ideally Bring:
* SC Clearance (Active)
* Familiarity with ITIL practices, including incident logging, prioritization, and resolution within defined SLAs using tools such as ServiceNow or similar ITSM platforms.
* Analytical mindset with the ability to diagnose and resolve issues quickly while escalating complex problems appropriately.
* Familiarity with Windows OS, Microsoft Office Suite, and basic networking concepts (eg, TCP/IP, DNS, VPN).
* Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users and liaise effectively with technical teams.
* Clean Driving Licence
Contract Details:
* Duration: 6 months
* Location: Leiston 5 Days Per Week Onsite
* Day Rate: Up to £225 Per Day (Inside IR35)
* Active SC Clearance
Service Desktop Engineer (SC Cleared) - 6 months - Leiston - Inside IR35